• Job Description

  Req#: 3740

  Overview

  Overview

  We are looking for an enthusiastic, driven, and professional Server to join our team! If you thrive in a busy setting and have a passion for delivering exceptional customer service, this is the perfect opportunity for you. As a Server, you will play a key role in shaping the customer experience and ensuring that every guest has a memorable visit. You will collaborate with a supportive team, deliver outstanding service, and take pride in providing the best possible dining experience.

  What’s in it for You

  • Medical/Dental/Vision (Full-Time option)
  • 401K with 100% match up to 3% (Full-Time option)
  • Parental Leave Program (Full-Time Option)
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • Shift meal provided per day
  • 10% Discount on GHG outlets
  • Discounted hotel rates at Choice Hotels Worldwide

  Responsibilities

  What You’ll Be Doing

  • Deliver outstanding customer service with a friendly, positive, and professional demeanor to create a welcoming atmosphere for all guests.
  • Build strong customer rapport, making each guest feel valued and appreciated, and ensuring their experience is personalized to their needs.
  • Proactively address guest concerns or special requests to ensure complete satisfaction throughout their dining experience.
  • Maintain a calm, organized, and efficient approach while handling multiple tasks, especially during peak hours.
  • Work collaboratively with the team to ensure smooth operations and a seamless customer experience.
  • Take pride in your work and strive to be the best, focusing on creating a positive and lasting impression for every guest.
  • Ensure every interaction with guests is professional and polite, while staying enthusiastic and engaging.
  • Maintain attention to detail in every aspect of service, ensuring accuracy with orders, cleanliness, and presentation.

  Qualifications

  What You Need for this Position

  • Previous experience in a server or customer-facing role is a plus.
  • Strong multitasking abilities and a calm, focused attitude in a busy setting.
  • Excellent communication skills and the ability to build meaningful rapport with customers.
  • A passion for teamwork, collaboration, and continuous growth in a dynamic environment.
  • A motivated and driven individual who is committed to delivering the best customer service and enhancing the overall guest experience.
  • Someone who thrives in a busy, fast-paced environment, staying organized and calm while managing multiple tasks at once.
  • A team player who works well in collaboration with others to create a seamless dining experience.
  • A proactive problem solver who takes pride in anticipating guest needs and resolving issues promptly.
  • Someone who is reliable, punctual, and focused on delivering excellence with each guest interaction.
  • A friendly, positive, and professional attitude, with a strong desire to be the best in your role.

  Top Reasons to Work With GHG

  • We are one of the Nation's 101 Best and Brightest Companies to work for
  • You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage
  • You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!

• About the company

  Greenleaf Hospitality Group is locally owned and operated in Kalamazoo, MI. Properties include the Radisson Plaza Hotel, Wings Event Center, and Wings West

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