Description

Position Summary:

The Server position is primarily responsible for taking orders for food, aiding in the ordering of food, acting as cashier, serving food/drinks to guests at tables, and maintaining the cleanliness of the dining area and storage areas.

Primary Responsibilities:

The following information represents the majority of the duties performed in the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary.

• Greets guests and assists seating in the dining area.
• Assists guests in deciding their product needs. Inform guests of promotional products and food contents, and appetizers.
• Verifies the legal age of guests ordering alcoholic beverages by checking driver’s license or other type of identification.
• Performs cashier transactions by totaling products ordered, informing customers of charges, making monetary change transactions, and changing register tapes.
• Delivers ordered products, drink glasses, salad bowls, carryout containers, etc., as necessary based on products ordered.
• Serves as host/hostess when restaurant seating is at or above 90% capacity as directed by management including taking of name and number in party reservations and informing customers of a reasonable “wait” time.
• Solicits service needs of the guest at regular intervals and/or anticipates their service needs and provides goods or services needed to ensure continued guest satisfaction.
• Maintains the cleanliness of the dining room areas including clearing dishes, wiping up spills, checking all chairs for food or beverage spills, wiping tables and table supply containers, picking up debris or paper and resetting tables for next guests.
• Restocks condiment areas, cleans tables and booths, cleans restrooms, disposes of trash, sweeps and mops floors, vacuums carpets, and dusts.

Answers telephones in a professional manner and responds to the caller’s needs.

Qualifications

Skills and Experience

• Able to follow and carry out instructions via written or oral form; to solve simple problems.
• Add, subtract, multiply, and divide all units of measure; to perform the four operations with like or common decimal fractions; to compute percent; to perform arithmetic operations involving monetary units.
• Understand written or verbal instructions, product labels, receipts, and restaurant menus.
• Able to construct and write simple sentences, a series of numbers, names, and addresses.
• To communicate appropriately with crew/management and convey a friendly and pleasant demeanor towards guests.
• Previous experience is not required for this position.

Licenses/Certificates

• The position may require a Food Handler’s permit and/or Foodservice Sanitation Certification and/or other individual compliance permits, certificates, or licenses dependent upon the laws of the city or county in which the restaurant is located. Physical Demands.

Physical Demands

• Physical Strength and Stamina Demands:
  • The Server exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 5 pounds of force constantly in the performance of activities. Force includes push/pull/lift. The Server is required to perform most work from a standing position. Work may involve frequent walking, intermixed with sitting for brief periods of time. Work requires stamina to perform duties for extended periods of time typically comprised of 8-12 hour shifts and frequent “split shifts” (4-6 hours shifts with “off time” of 2-4 hours between shifts). Shifts encompass early morning, lunch, afternoons, dinner, and late night.

• Physical and Sensory Demands:
  • Reaching, climbing, stooping, kneeling, crouching, handling, fingering, feeling, lifting, carrying, standing, walking, pushing, and pulling is required occasionally in the performance of functional duties. Requires punctual, regular, and reliable attendance. Normal visual acuity is required to take orders and utilize the POS system. Normal hearing ability is required to hear information transmitted from interpersonal contacts. No unusual requirements of tasting or smelling senses are required.

Working Conditions

• A Server is mostly subject to inside environmental conditions, which are protected from the weather, but not necessarily temperature changes. The position provides occasional exposure to extreme heat with temperatures sufficiently high to cause marked bodily discomfort. Wet and/or humid conditions are present where they come into contact with water and other liquids. Subject to frequent washing of hands and arms.
• Machines, Tools, Equipment and Work Aids:
  • Carryout containers, cash registers, computers, dishes, drink machines, glasses, ice machine, paper and plastic cups, pen, pencil, telephone, trays, broom, mops, cleaning chemicals, and vacuum.

Disclaimers:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. Mazzio’s LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employment actions based on race, color, religion, sex, national origin, age, marital status, disability, veterans’ status, or any other bases protected by Federal/State laws. This and all job descriptions for Mazzio’s, LLC are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.