• Job Description

  Req#: REF65448H

  Company Description

  Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

  Job Description

  Server, Hawthorn Restaurant & Bar (Part-time)

  Reporting to the Restaurant General Manager, responsibilities and essential job functions include but are not limited to the following:

  • To welcome our guests into the restaurant with a pleasant greeting, ensuring their experience exceeds their expectations through attentive, personal service.
  • To follow all Restaurant and hotel policies, procedures and service standards
  • The ability to learn and execute all table side food preparation (e.g. saucing, carving and finishing).
  • Must maintain detailed knowledge of all food and beverage menus, food and beverage pairings, current promotions and specials and awareness of what vendors provide our food and beverage products to showcase out local-first approach to our guests.
  • Responsible for ensuring food and beverages ordered by the guest are recorded, communicated and served professionally and in a timely manner for assigned tables/guests.
  • Creating heartfelt moments for our guests and ensure no guests leave unhappy through proactive quality checks and addressing any guest feedback immediately.
  • Must maintain the cleanliness and readiness of assigned section(s) in the restaurant at all times.
  • Complete assigned side duties/tasks on a daily basis to ensure all team members are set-up for success.
  • Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely.
  • Maintain awareness of, and ensuring compliance with all food safety & hygiene policies and procedures are followed at all times

  Qualifications

  • Minimum 2 years of serving experience in an upscale lounge or restaurant environment is required
  • Must have excellent customer service skills and the ability to work well under pressure
  • Must be available to work a variety of days/shifts, according to business needs and seniority level.
  • Extensive knowledge of cocktails, wine, and spirits; WSET or similar certifications considered a strong asset
  • Must possess excellent English language skills, with the ability to speak, read, and understand at a professional level
  • Self-directed and self-motivated
  • Energetic, enthusiastic, personable, positive, presentable, and professional
  • Previous bartending experience is an asset

  Additional Information

  What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

  The applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

  Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• About the company

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