• Job Description

  Req#: 5944
  The Server Attendant will provide elegant, warm and responsive service to create an exceptional experience for all guests while taking and serving beverage orders. The Model Server Attendant will handle all financial transactions accurately and effectively market the venue during their shift. Core Job Responsibilities: At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Primary Job Duties: – Includes, but is not limited to: Greet and welcome all guests in a professional manner. Maintain dialogue with all cultures while upholding a warm, positive and friendly persona. Obtain beverage orders from guests and enter orders in point of sales system. Deliver food and beverages, including alcoholic options to guests. Ensure that all orders are accurate and delivered to each table in a timely manner. Collaborate with bartenders and kitchen team members to ensure accuracy of order. Maintain knowledge of house drinks and menu items. Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management. Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages). Ensure assigned areas are always clean and clutter-free. Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and perform model/presenter tasks. Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Ensure all Resorts World core values and property and department standards are implemented and applied. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc. Other duties as assigned. Required: At least six months of previous customer service experience in a similar or related field. At least six months of previous cash handling experience. Proficient bottle service knowledge (wine, champagne and high-end spirits). Previous modeling experience. Working knowledge of Forbes standards and POS systems. Ability to work varied shifts, including nights, weekends and holidays. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. At least 21 years of age. Preferred: Previous experience in a Cocktail or Lounge Server position in a similar or related field. Previous experience in a large, luxury resort setting. Standing 75-100% Bending Yes Climbing Yes Carrying/Lifting 21-50 lbs Walking Yes Crawling Yes Sitting 0-25% Reaching Yes Squatting Yes Kneeling Yes Twisting Yes Pushing/Pulling 13-25 lbs Running Yes Confined Space Yes Contacts Works Alone, with and around others Weather Conditions Extreme Heat and Extreme Cold Hazardous Conditions Yes Noise Levels High Smoke Yes
  Required: At least six months of previous customer service experience in a similar or related field. At least six months of previous cash handling experience. Proficient bottle service knowledge (wine, champagne and high-end spirits). Previous modeling experience. Working knowledge of Forbes standards and POS systems. Ability to work varied shifts, including nights, weekends and holidays. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. At least 21 years of age. Preferred: Previous experience in a Cocktail or Lounge Server position in a similar or related field. Previous experience in a large, luxury resort setting.
  Core Job Responsibilities: At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Primary Job Duties: – Includes, but is not limited to: Greet and welcome all guests in a professional manner. Maintain dialogue with all cultures while upholding a warm, positive and friendly persona. Obtain beverage orders from guests and enter orders in point of sales system. Deliver food and beverages, including alcoholic options to guests. Ensure that all orders are accurate and delivered to each table in a timely manner. Collaborate with bartenders and kitchen team members to ensure accuracy of order. Maintain knowledge of house drinks and menu items. Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management. Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages). Ensure assigned areas are always clean and clutter-free. Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and perform model/presenter tasks. Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Ensure all Resorts World core values and property and department standards are implemented and applied. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc. Other duties as assigned.

• About the company

  Resorts World Las Vegas is a resort, mall, and casino on the Las Vegas Strip in Winchester, Nevada, United States.

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