• Job Description

  Req#: 9759

  Overview

  • Able to explain ingredients, preparation techniques and available substitutions
  • Knowing of and able to talk to customers about daily specials
  • Be detail focused
  • Provide meal recommendations and wine pairing suggestions
  • Thorough knowledge of FORBES standards

  Responsibilities

  • Serve food courses and alcoholic beverages to guests
  • Set tables according to service standards
  • Answer questions on menu selections to guests
  • Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Record transaction in MICROS system at time of order
  • Check in with guests to ensure satisfaction with each food course and/or beverages
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day
  • Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
  • Present physical and accurate check – 2 copies to guests and process payments
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company and FORBES standards
  • Run food and bus tables when you find extra time
  • Anticipate and address guests` service needs
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others and support your team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Thank guests with genuine appreciation
  • Perform other reasonable job duties as requested by Supervisors

  Additional Duties & Responsibilities:

  • Adhere to departmental policies and procedures
  • Effectively communicate with peers, management, line and front of the house employees
  • Practice effective listening: (seek to understand)
  • Perform related duties as required
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
  • Be courteous to all guests and coworkers
  • Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Terranea

  Qualifications

  • Energetic, enthusiastic and motivational individual
  • Must be able to speak, comprehend, read, and write English
  • Must have strong communication skills
  • Ability to implement and uphold service standards
  • Ability to prioritize and organize work assignments
  • Ability to interact with all associates and guests of the resort
  • Ability to work well in stressful, high-pressure situations
  • Must be able to stand or walk for long periods of time

  Experience, Education, & Licensure:

  • Minimum 2 years in fine dining
  • Hotel experience preferred
  • High School diploma preferred
  • Have at least 2 years of experience in bartending, in addition to knowledge of French/Californian cuisine

  Compensation

  Base Pay Start Rate: $16.50/Hr. +Tips!

  We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

  #Terranea

• About the company

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