• Job Description

  Req#: SERVI012743

  Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows.

  For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

  Who You Are

  You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.

  Who We Are

  With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

  What you’ll do with “Our Training and Your Experience”

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Manage service delivery to assigned accounts.
  • Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
  • Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
  • Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
  • Attend regular customer meetings to review the current status of accounts.
  • Performs other duties and responsibilities as requested or required.

  What You’ll Need

  • Exceptional telephone and personal customer service skills and ability to work under pressure.
  • Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
  • Excellent Microsoft Outlook, Excel, and Word skills.
  • Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

  Company Benefits

  Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

  Requirements:

  Education: College degree, trade school or equivalent experience

  Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent

  Preferred Experience: (but not required):

  • 1 year construction industry environment

  Convergint is an Equal Opportunity Employer.

  Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

  Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

  Qualifications

  Education

  Preferred

  Associates

  Technical/other training

  Experience

  Preferred

  Minimum Experience: - 3-5 years field, dispatch, sales, administrative or equivalent Preferred Experience: (but not required): - 1 year construction industry environment

  Behaviors

  Preferred

  Thought Provoking : Capable of making others think deeply on a subject

  Loyal : Shows firm and constant support to a cause

  Enthusiastic : Shows intense and eager enjoyment and interest

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Team Player : Works well as a member of a group

  Motivations

  Preferred

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Self-Starter : Inspired to perform without outside help

  Goal Completion : Inspired to perform well by the completion of tasks

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and the community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint.

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