• Job Description

  Req#: REF18083T

  Company Description

  Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

  At Jaguar Land Rover Southwest Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

  Job Description

  Summary

  As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

  Duties and Responsibilities

  • Greet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.
  • Listen to customer concerns and accurately document vehicle issues.
  • Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.
  • Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
  • Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.
  • Schedule appointments strategically to optimize shop productivity and technician efficiency.
  • Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.
  • Keep customers informed throughout the service process with timely updates and realistic repair timelines.
  • Create and maintain detailed service records to support warranty claims and future business.
  • Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.
  • Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
  • Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.
  • Resolve customer issues promptly and professionally to protect CSI and service retention.
  • Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.

  Qualifications

  • 3+ years of experience as a Service Advisor with a high-line or luxury automotive brand.
  • Strong communication and customer service skills.
  • Knowledge of automotive systems and basic technical understanding.
  • Ability to multitask and thrive in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Familiarity with service department operations and procedures.
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

  Preferred Qualifications:

  • Previous Jaguar and/or Land Rover experience.

  Additional Information

  Compensation (Draw / Commission):

  • Draw / Uncapped Commission

  Schedule:

  • FULL-TIME | 5 Days a Week
  • Sundays Always Off

  Perks & Benefits:

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off that Grows with You
  • Sundays Always Off
  • Closed on Thanksgiving & Christmas
  • Employee Pricing on Purchases & Leases
  • Free & Discounted Gym Membership Options
  • Exclusive Travel Deals on Hotels, Rentals & Airfare
  • Career Growth in a Fortune 500 Company

  All your information will be kept confidential in accordance with EEO guidelines

• About the company

  Sonic Automotive, Inc. is an automotive retailer. The Company operates dealers and collision repair centers in the metropolitan southeastern, midwestern, and southwestern United States. Sonic Automotive sells new and used cars and light trucks, as well as replacement parts. Sonic Automotive also provides vehicle maintenance, warranty, paint, repair, and arranges financing services.

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