• Job Description

  Req#: JR6110106

  Job Description

  Administrator

  East Grinstead
  Permanent and Fixed-Term opportunities available

  We are currently recruiting for an Administrator to assist and support various Business Units in administering UK & ROI customers.

  Why Rolls-Royce?

  Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
  

  We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.
  

  We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

  What you will be doing:

  • Receiving customer requests and raising C4S tickets, processing through to completion
  • Producing Service Quotations, invoices and purchase orders.
  • Identifying spare parts using Engine Parts Catalogues.
  • Issuing Goods and making Stock Transfers as required.
  • Collating and checking engineer’s reports, timesheets and vehicle data
  • Ensuring prompt and correct delivery of requested warranty returns to our Head Office in Germany.
  • Administer Value Care Agreements (VCA) with the support of the Rail Fleet Managers.
  • Assisting with preparing parts orders for delivery or collection by engineers
  • Receiving, coding and checking warranty claims to ensure they are correct
  • Submitting TOGA claims to FN by ensuring that they are submitted within the deadlines
  • Looking into any queries that are raised by FN and liaising with Rail Fleet Managers or external customers to ensure resolution
  • Assist with training and onboarding new starters as necessary

  This list is not exhaustive and may change.

  The applicant may occasionally be required to travel to our factory in Germany for product training (~1 week per year).

  Who we’re looking for:

  At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

  • Good attention to detail, well organised, capable of accurate data entry
  • Excellent verbal and written customer communication skills.
  • Computer literate with good keyboard skills. Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal & Warranty System.
  • Must be a competent writer of business emails.
  • To work well as part of a team and have a good understanding / appreciation of Health & Safety.

  At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

  We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

  We welcome applications from people with a refugee background.

  You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

  Closing date:
  November 28th 2023

  Job Category

  Factory Staff

  Posting Date

  14 Nov 2023; 00:11

• About the company

  Rolls-Royce Holdings plc is a British multinational engineering company incorporated in February 2011 that owns Rolls-Royce, a business established in 1904 which today designs, manufactures and distributes power systems for aviation and other industries.

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