• Job Description

  Req#: C9361-25-0349?language=en&page=170&sort=publicationDateDesc

  Job summary

  We are recruiting for a Service Area Officer who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

  As a Service Area Officer you will be required to work across the New QE2 and Hertford County Hospital to ensure effective and timely patient flow and room utilization. You will be responsible for the appropriate placement of patients to clinical areas and for prompt escalation where there are any aspects of patient flow risks quality of care for patients.

  You will be responsible to the Operational Manager and will work within agreed processes. You will be required to Collate and submit information as requested regarding room capacity and the site position. To work within the Trust policies and procedures

  At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

  Main duties of the job

  Work with the hospital teams to proactively identify and place patients in the right place and clinic at theright time.

  Monitor and escalate when appropriate lack of adherence to clinic start and finish times

  Monitor and work with the clinical teams to manage clinics that require an internal move.

  Ensure Nerve Centre, Seeker Lorenzo and other site systems are up to date with accurate information.

  Fulfil internal and external data collection and submissions.

  About us

  At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

  We run the following hospitals:

  o The Lister Hospital, Stevenage

  o New Queen Elizabeth II (New QEII), Welwyn Garden City

  o Hertford County, Hertford

  o Mount Vernon Cancer Centre (MVCC), Northwood

  We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

  We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum + 5% HCA

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  361-6972482-A

  Job locations

  New QE11 Hospital

  Howlands

  Welwyn Garden City

  AL7 4HQ

  
  

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

  Person Specification

  Qualifications / Training

  Essential

  • Computer literacy
  • GCSE / O level to include English and Math's (or Equivalent Qualification)

  Previous Experience

  Essential

  • Experience in using data to measure performance for planning purposes.
  • Experience in responding professional & calmly to situations of conflict.
  • Experience in dealing with systems in an NHS environment.
  • Understanding of appropriate room usage for clinics.
  • Understanding of Trust systems such as Nerve Centre, Seeker, Lorenzo, ICE etc
  • Knowledge of internal and external key performance indicators.
  • Understanding of the local and wider team and individual's roles and responsibilities
  • Understand of patient flow throughout the Trust and the impact of delayed discharges

  Desirable

  • Working within NHS environment

  Skills

  Essential

  • Ability to follow process and policies
  • Ability to plan, prioritise and work independently and manager own workload.
  • Ability to know when to work on own initiative and when to escalate.
  • High standard of verbal and written communication
  • Self-motivated
  • Ability to work effectively in a team.
  • Excellent influencing and motivational skills
  • Ability to analyze data and produce a simple report.
  • Database management experience

  Desirable

  • Setting up new initiatives to improve service delivery.
  • Negotiating skills
  • Ability to deal with conflict.

  Knowledge

  Essential

  • Experience of Email, Excel
  • Knowledge and awareness of quality and diversity and working with different communities of patient/carer groups.
  • Knowledge of the concepts of confidentiality and information governance
  • Knowledge of basic medical terminology
  • Knowledge of admission and discharge practice in an acute environment

  Desirable

  • Knowledge of discharge planning acute/social environment
  • Working experience in a role demonstrating theory of confidentiality and information governance
  • Awareness of NHS targets and standards

  Other Requirements

  Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

  Person Specification

  Qualifications / Training

  Essential

  • Computer literacy
  • GCSE / O level to include English and Math's (or Equivalent Qualification)

  Previous Experience

  Essential

  • Experience in using data to measure performance for planning purposes.
  • Experience in responding professional & calmly to situations of conflict.
  • Experience in dealing with systems in an NHS environment.
  • Understanding of appropriate room usage for clinics.
  • Understanding of Trust systems such as Nerve Centre, Seeker, Lorenzo, ICE etc
  • Knowledge of internal and external key performance indicators.
  • Understanding of the local and wider team and individual's roles and responsibilities
  • Understand of patient flow throughout the Trust and the impact of delayed discharges

  Desirable

  • Working within NHS environment

  Skills

  Essential

  • Ability to follow process and policies
  • Ability to plan, prioritise and work independently and manager own workload.
  • Ability to know when to work on own initiative and when to escalate.
  • High standard of verbal and written communication
  • Self-motivated
  • Ability to work effectively in a team.
  • Excellent influencing and motivational skills
  • Ability to analyze data and produce a simple report.
  • Database management experience

  Desirable

  • Setting up new initiatives to improve service delivery.
  • Negotiating skills
  • Ability to deal with conflict.

  Knowledge

  Essential

  • Experience of Email, Excel
  • Knowledge and awareness of quality and diversity and working with different communities of patient/carer groups.
  • Knowledge of the concepts of confidentiality and information governance
  • Knowledge of basic medical terminology
  • Knowledge of admission and discharge practice in an acute environment

  Desirable

  • Knowledge of discharge planning acute/social environment
  • Working experience in a role demonstrating theory of confidentiality and information governance
  • Awareness of NHS targets and standards

  Other Requirements

  Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  East and North Hertfordshire Teaching NHS Trust

  Address

  New QE11 Hospital

  Howlands

  Welwyn Garden City

  AL7 4HQ

  
  

  Employer's website

  https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East and North Hertfordshire Teaching NHS Trust

  Address

  New QE11 Hospital

  Howlands

  Welwyn Garden City

  AL7 4HQ

  
  

  Employer's website

  https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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