Employer Industry: Healthcare Services

Why consider this job opportunity:
- Potentially remote work after an in-office training period of 3-6 months
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on patient care
- Chance to make a positive impact on patient experiences and satisfaction
- Comprehensive training provided to ensure success in the role

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers, triaging and directing calls to ensure optimal patient care
- Schedule patient appointments and coordinate with clinical personnel to enhance patient care efficiency
- Obtain and verify necessary patient registration information and insurance eligibility
- Assist patients with questions related to referrals, authorizations, and MyChart
- Maintain accurate documentation in the employer’s systems and support report management

What is Required (Qualifications):
- High School Diploma or GED
- Minimum experience in patient services, medical reception, or customer service in a medical environment
- Excellent written and verbal communication skills, including proper phone etiquette
- Knowledge of medical terminology, billing, insurance, referrals, and authorizations
- Ability to maintain patient confidentiality in compliance with HIPAA guidelines

How to Stand Out (Preferred Qualifications):
- Coursework in insurance/billing or medical practice education
- Familiarity with electronic medical records and standard office equipment
- Experience working collaboratively in a team-oriented environment

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