Government of Canada - Central

service centre manager – retail


Pay44.00 / hour
LocationScarborough/On
Employment typeFull-Time

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  • Job Description

      Req#: 44121032

      Overview

      Languages

      English

      Education

      • College/CEGEP

      Experience

      2 years to less than 3 years

      On site

      Work must be completed at the physical location. There is no option to work remotely.

      Work setting

      • Retail business

      Responsibilities

      Tasks

      • Direct and control daily operations
      • Evaluate daily operations
      • Plan and organize daily operations
      • Manage staff and assign duties
      • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
      • Determine merchandise and services to be sold
      • Implement price and credits policies
      • Locate, select and procure merchandise for resale
      • Develop and implement marketing strategies
      • Plan budgets and monitor revenues and expenses
      • Determine staffing requirements
      • Resolve issues that may arise, including customer requests, complaints and supply shortages
      • Recruit, hire and supervise staff and/or volunteers
      • Oversee payroll administration
      • Conduct performance reviews
      • Supervise office and volunteer staff

      Supervision

      • 1 to 2 people

      Experience and specialization

      Computer and technology knowledge

      • Word processing software

      Additional information

      Work conditions and physical capabilities

      • Fast-paced environment
      • Work under pressure
      • Tight deadlines
      • Handling heavy loads
      • Attention to detail
      • Sitting
      • Combination of sitting, standing, walking
      • Standing for extended periods

      Personal suitability

      • Efficiency
      • Integrity
      • Proactive
      • Client focus
      • Efficient interpersonal skills
      • Excellent oral communication
      • Flexibility
      • Organized
      • Team player
      • Ability to multitask
  • About the company

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