Overview

As the Service Centre Representative, you will provide face-to-face customer service related to Manitoba Public Insurance (MPI) products, services (including claims related services) and policies, including selling and issuing these products and services.

Responsibilities

• Issue, renew and/or updates driver’s licences.
• Perform Canada wide searches on the Driver Licence System (zScope).
• Issue driving in force letters, conditional licences, permits, and/or suspension notices.
• Communicate with customers regarding driver’s licence suspensions, including refuse to renew regulations, Graduated Driver Licensing and Driver Education Student Programs, requirements on all classes of driver’s licences, and the Driver Safety Rating system.
• Verifiy applicable documents and letters (abstracts, claims experience letters).
• Create testing appointment services.
• Administer electronic and oral knowledge tests and explain errors to customers as required.
• At locations that offer motorcycle testing, provide assistance in the trailing vehicle during the administration of the road test.
• Check in customers and verifiy eligibility for driver testing appointments.
• Provide information related to cognitive assessments, through Driver Fitness.
• Interpret on-line customer policy information.
• Issue, cancel, renew and/or update registration and insurance policies.
• Counsel customers on insurance coverage options and additional coverage.
• Administer the International Registration Plan (IRP), pick-up and pay and renewals
• Explain Canadian Loss Experience Automobile Rating and how rates are determined.
• Administer salesperson and dealer tests.
• Issue, renew and replace previously approved Dealer plates and sell Dealer Interim Registration Permits.
• Issue, renew and replaces Repairer plates..
• Explain Driver Z program, parental consent, cancellation and refund processes.
• Print and witnesses Total Loss documents and completes associated IWS transactions.
• Witness documents that require a witness and/or Commissioner for Oaths.
• Issue GST refunds and receives payments, as required.
• Monitor inbox and schedules non-driver appointments, adjuster appointments and New Claim events.
• Calculate earned premiums for claim coverage consideration.
• Receives payments for claims buybacks
• Receive tow bills and prepares payments.
• Book interview appointments and collects fees.
• Interview customers applying for an Enhanced Identity Card or an Enhanced Driver’s Licence.
• Review and analyzes evidence collected and makes decisions on application status.

Qualifications

• High school diploma or equivalent.
• Education in customer service or business-related courses are an asset.
• Three years of customer service and administrative office experience.
• Experience working with MPI products and services is an asset.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.