• Job Description

  Req#: SERVI013338
  Employer Industry: Systems Integration and Service Solutions
  
  Why consider this job opportunity:
  - Competitive salary and compensation plan
  - 10 Company Holidays and Paid Time Off starting at 13 days annually
  - Medical, Dental & Vision Plan, along with Life Insurance and Disability Plan
  - Opportunities for career advancement and growth within the organization
  - Supportive and inclusive work environment that encourages personal and professional development
  - Vehicle reimbursement plan or company vehicle, and cell phone reimbursement (if applicable)
  
  What to Expect (Job Responsibilities):
  - Handle incoming customer calls, including work order entry and general inquiries
  - Create work orders in iCare for scheduling of planned maintenance and service
  - Attend weekly planning sessions and perform weekly data entry for service reconciliation
  - Maintain and update work orders in various systems to enhance customer service
  - Establish a customer satisfaction follow-up procedure and assist with customer satisfaction surveys
  
  What is Required (Qualifications):
  - College degree, trade school, or equivalent experience
  - Exceptional telephone and personal customer service skills
  - Excellent Microsoft Outlook, Excel, and Word skills
  - Basic financial knowledge, including accounts receivable/payable and purchase orders
  - Solid organizational skills with the ability to manage multiple tasks simultaneously
  
  How to Stand Out (Preferred Qualifications):
  - 1-3 years of experience in call center, dispatch, or administrative roles
  - Experience in a construction industry environment
  
  #SystemsIntegration #CustomerService #CareerOpportunity #CompetitiveBenefits #InclusiveWorkplace
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and the community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint.

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