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Job Description
- Req#: SERVI011094
Employer Industry: Security Systems Integration
Why consider this job opportunity:
- Competitive salary and compensation plan
- Comprehensive benefits package including medical, dental, and vision plans
- Opportunities for career growth and development within a supportive and inclusive environment
- Flexible working arrangements with the option for remote work
- Paid time off, including company holidays and a unique Fun & Laughter Day Off
- Tuition reimbursement and a 401K matching plan
What to Expect (Job Responsibilities):
- Handle incoming customer calls, including service dispatching, tracking, and scheduling of calls
- Create and dispatch work orders for planned maintenance and service
- Attend weekly planning sessions and conduct service paperwork reconciliation
- Monitor subcontractor pricing and process invoicing
- Maintain customer service binders to enhance customer satisfaction
What is Required (Qualifications):
- Exceptional telephone and personal customer service skills
- Minimum educational requirement: College degree, trade school, or equivalent experience
- Proficiency in Microsoft Outlook, Excel, and Word
- Basic financial knowledge, including understanding accounts receivable/payable and purchase orders
- Solid organizational skills and ability to manage multiple projects simultaneously
How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in a call center, dispatch, or administrative role
- Experience in a construction industry environment
- Background in a security alarm-related field
#SecuritySystems #CustomerService #CareerOpportunity #InclusiveWorkplace #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and the community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint.
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