• Job Description

  Req#: 24013060

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

  Campus Engineering & WAN Services – Service Delivery Analyst

  American Express Campus Engineering & WAN Services delivers connectivity solutions that are foundational to Amex campus, partner, and transactions network, with a focus on LAN and wireless engineering and delivery across all solutions. Our objective is to provide customer friendly, commercially viable, and resilient solutions for our internal and external customers and partners.

  Focus:

  We are seeking a highly analytical and proactive Service Delivery Analyst to join our team. The ideal candidate will focus on enhancing
  service delivery through process improvement, identifying automation opportunities, managing vendor relationships, and providing accurate
  financial and project metrics reporting. This role is crucial in optimizing our operations to ensure efficient and cost-effective service delivery to our
  customers and partners.

  Key Responsibilities:

  · Analyze current service delivery processes and identify areas for improvement to increase efficiency and effectiveness. · Explore and implement automation solutions to streamline operations and reduce manual efforts. · Manage and cultivate relationships with vendors to ensure service quality and negotiate terms that benefit the organization. · Develop and maintain financial reports related to service delivery, including budget tracking and cost analysis. · Produce regular reports on project metrics, providing insights and recommendations to stakeholders and senior management. · Collaborate with cross-functional teams to align service delivery improvements with overall business objectives. · Participate in project management activities, ensuring timely delivery of services.

  Minimum Qualifications:

  · Bachelor’s degree in Business Administration, Information Technology, a related field, or equivalent work experience. · Proven experience in a service delivery or analyst role, with a strong focus on process improvement. · Excellent analytical and problem-solving skills. · Strong understanding of automation tools and software relevant to service delivery or project management. · Experience in managing vendor relationships and understanding contractual agreements. · Proficient in data analysis and financial reporting. · Exceptional communication and interpersonal skills to interact effectively with all levels of the organization. · Ability to work independently and manage multiple priorities in a fast-paced environment.

  Salary Range: $85,000 to $150,000 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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