At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

We’re a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform – whenever and however it’s convenient for them.

Our brand new FinTech business unit – with teams in Amsterdam, Bangalore, London and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travellers and partners.

About the role:

Within Booking.com we are implementing a regulated approach over our payment flows to deliver control and safeguarding of funds traveling through our financial systems. To maintain operational control and ensure service is being delivered we are looking for a Service Delivery Manager. The successful candidate will be expected to build and manage a relationship with our internal stakeholders and help drive governance over our platform to ensure we deliver against our defined SLAs.

Requirements:

• 5+ years of experience in a service delivery environment
• Strong experience in ITIL Service Foundations
• Experience in working agile in a regulated landscape would be an advantage
• Experience managing external service vendors with accountability for contractual delivery of service supply hours
• A strong leader with a genuine interest and proven talent for coaching and developing others
• Ability to translate technical jargon into consumable business context
• Strong negotiation skills and capable of influencing others including senior stakeholders using reason and analysis
• Solid interpersonal skills with an emphasis on effective communication, both verbal and written
• Ability to act with a sense of urgency to ensure internal and external customers are served in a timely manner
• Calm and Controlled persona during a critical situation
• Confidence and ability to explain complex concepts effectively across a variety of stakeholders partners
• Never leave a customer behind attitude
• Hands on mentality combined with an adaptable and 'out the box' mindset

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In return we provide:

This role is open to candidates worldwide. We provide assistance for you and your family (if applicable) with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam.

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• We aim to empower you to do your best work, whether in the office or at home, as well as 20 days per year to work from abroad with our Work from Abroad benefit* (subject to terms and conditions)
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)
• Parental Leave: From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
• Care Leave: 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.