Best Buy
Service Depot - Repair Agent
This job is now closed
Job Description
- Req#: 984960BR
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Diagnoses, orders, and makes installations for product repairs.
- Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
- Completes routine functionality and quality testing on all products.
- Partners with colleagues and leaders to manage work-in-process (WIP) repairs.
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment
- Able to work in a non-climate-controlled environment
- Able to lift weight up to 50 pounds with or without accommodation
- 6 months of experience diagnosing and repairing consumer electronics and/or appliances
- Consumer Electronics and/or Appliance Manufacture Repair Certification
- Sealed System Certification applicable to appliances
- 6 months of experience using Best Buy's Star and Smart Parts system or other Parts Inventory System
Job Description
The Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include communicating effectively and educating customers on product repairs.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.
Key ResponsibilitiesBasic QualificationsPreferred Qualifications
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Req #
984960BR
Brand
Best Buy
Job Category
Supply Chain Group
Job Level
Individual Contributor
Minimum Pay
18.62
Maximum Pay
28.67
Store Number or Department
982465 Shepherdsville KY ECOM
Address Line 1
600 Park Loop Rd
City
Shepherdsville
State
Kentucky
Search Categories
Retail, Supply Chain
Zip
40165-8593
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
About the company
Best Buy Co., Inc.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.