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Job Description Summary

Job Description

JOB TITLE: SERVICE DESIGNER (MODERN WORKPLACE)

SALARY: £57,000 - £63,940

LOCATION: Leeds or Edinburgh only

WORKING PATTERN: Hybrid, 40% (or two days) in an office site.

About this opportunity

Joining a diverse and passionate team, our Service Design function help craft the colleague experience of the future for everyone across Lloyds Banking Group. We put the user needs at the heart of our decision making. Our team incorporates both user researchers and service designers working in tandem to develop a deeper understanding of employee needs.

In this role, you'll interact with technical and product stakeholders, branch and head office colleagues, subject matter experts, product owners, and analysts across our diverse teams that work every day to support and nurture our colleague experience!

We’ve got big plans & significant investment to transform the colleague experience and support we provide to maximise productivity however colleagues choose to work. This means having the right facilities, tech and spaces. Our wider team is charged with making LBG a cool place to work, wherever you work, by connecting colleagues with the latest technology and tools and providing an outstanding user experience.

Key Responsibilities

• Implementing service design standards within a lab or feature team.
• Using experience design methods to address complex colleague experience journeys and environments, think strategically about opportunities, and facilitate the creation of a shared vision around the LBG employee workplace.
• Guide project stakeholders to understand the human-centric needs and requirements of the employee experience.
• Producing design blueprints, illustrated journey maps, concept designs, service experience prototypes, while integrating accessibility requirements, empathy maps, and value propositions
• Plan and facilitate informed discussions or workshops with your customers across different functions engaging in the design process.
• Help to define vision and strategy for services and programmes with stakeholders, shaping and influencing long-lasting change.
• Able to include primary and secondary data resources, architecture and technical sides of the service into the service design activities.
• Be an expert communicator with an empowering tone to educate your customers on all things Service Design
• Create engaging narratives that are used to help customers to empathise with the research insights, as well as to bring to life the target state of journey and colleague experience.

We would love you to have (essential):

• Strong experience in user-centered design tools and methods, including design blueprints and personas.
• Experience in complex service design projects, and producing stakeholder-ready outputs.
• Understanding of qualitative and quantitative research methods and when to use them.
• Analysing data to provide practical insight.
• Ability to dive into, and map the complex backstage capabilities such as technology, people, and processes,

And any experience of these would be really useful

• Experience in banking or financial industries
• Visual design experience.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.