Employer Industry: Technology and Advisory Services

Why consider this job opportunity:
- Salary up to $40.00 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience
- Work in a fast-paced, rapid growth environment
- Ability to work independently and within a team

What to Expect (Job Responsibilities):
- Responsible for 24 x 7 service desk intake operations
- Provide daily direction and communication to the team to ensure timely & quality execution against client contracts and SLA’s
- Monitor calls and identify opportunities for training
- Maintain the highest level of customer satisfaction
- Recommend agent promotions and awards to leadership

What is Required (Qualifications):
- High School or GED
- Must be a United States Citizen
- 1+ years of service delivery experience
- Experience leading a team of technical support agents focused on customer service
- Strong experience in providing excellent customer service to clients

How to Stand Out (Preferred Qualifications):
- Experience with a CMS - ServiceNow
- Experience with audio-visual, corporate video, and/or IT related systems
- AVIXA CTS Certification
- Network + or CCNA certification
- Associate or Bachelor's degree

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