Employer Industry: Healthcare IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage
- Supportive and collaborative work environment focused on teamwork and collegiality
- Participate in a team on-call rotation to provide 24/7 support
- Chance to work with innovative technology and contribute to improving patient care

What to Expect (Job Responsibilities):
- Provide professional remote and customer-facing support for technical needs across the organization
- Resolve complex technical problems using independent judgment and assess issues based on established Service Level Agreements (SLAs)
- Facilitate the implementation of solutions with a focus on achieving First Call Resolution
- Maintain accurate documentation of interactions, incidents, and requests, including troubleshooting efforts
- Communicate effectively with stakeholders and notify IT customers of service downtimes or interruptions

What is Required (Qualifications):
- High School Diploma or Equivalent (GED) is required
- Minimum of 13 years of relevant experience
- Strong communication and customer service skills
- Proficiency in technical troubleshooting within an IT environment
- Ability to adhere to security and confidentiality standards, especially regarding Patient Information (PI) and Personally Identifiable Information (PII)

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related IT support role
- Familiarity with Electronic Health Record (EHR) systems
- Knowledge of problem management and IT service management practices
- Strong interpersonal communication skills
- Experience with system upgrades and monitoring

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