NHS
Service Desk Technician
This job is now closed
Job Description
- Req#: C9214-25-0372?language=en&page=922&sort=publicationDateDesc
- Microsoft Office Applications
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
- Experience supporting a large user base
- Excellent communication and time management skills
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
- A computer or business orientated qualification or equivalent experience
- ECDL
- ITIL Qualification
- Substantial service desk or application support experience
- Basic understanding of the IT function
- Good understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
- Understanding of the business goals of the organisation
- Extensive knowledge of NHS information flows and business requirements
- Participate in the on-call rota
- Microsoft Office Applications
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
- Experience supporting a large user base
- Excellent communication and time management skills
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
- A computer or business orientated qualification or equivalent experience
- ECDL
- ITIL Qualification
- Substantial service desk or application support experience
- Basic understanding of the IT function
- Good understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
- Understanding of the business goals of the organisation
- Extensive knowledge of NHS information flows and business requirements
- Participate in the on-call rota
Job summary
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.
The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).
Apply now to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Details
Date posted
01 May 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
214-NHIS-7170124
Job locations
King's Mill Hospital
Mansfield Road
Sutton-In-Ashfield
NG17 4JL
Job descriptionJob description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person SpecificationPerson Specification
Further Training
Essential
Desirable
Experience
Essential
Desirable
Qualifications-Academic/ Craft/ Professional
Essential
Desirable
Knowledge Requirements
Essential
Desirable
Contractual Requirements
Essential
Further Training
Essential
Desirable
Experience
Essential
Desirable
Qualifications-Academic/ Craft/ Professional
Essential
Desirable
Knowledge Requirements
Essential
Desirable
Contractual Requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton-In-Ashfield
NG17 4JL
Employer's website
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton-In-Ashfield
NG17 4JL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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