AmTrust Financial Services
Service Desk Technician I
This job is now closed
Job Description
- Req#: 18648
-
- Drive inclusive team culture and success
- Provide first level contact and problem resolution for users with hardware, software, and application issues
- Identify customers’ needs, clarify information, provide solutions or alternatives using advanced expertise, tools, and company procedures
- Stay current with system information, changes, and updates
- Meet personal/team qualitative and quantitative targets
- Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.
- 1 year of experience in a customer support role
- Excellent verbal and written communication
- Time management skills
- Advanced troubleshooting skills
- Able to effectively tailor communication and troubleshooting style to differing audiences
- Resourcefulness and flexibility
- Able to self-manage and work independently in a dynamic, constantly changing environment
- Bachelor’s degree in Computer Science or relevant field preferred
- Spanish fluency preferred
- Require an internet speed test before offer. Requirements 30mb download and 2mb upload.
Overview
The successful candidate will be responsible for providing support on computer systems, desktops, and remote technology issues. Provide resolutions by utilizing reporting, resolution, and problem solving while making quick and accurate decisions.
Responsibilities
Qualifications
Additional Requirements:
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
-
About the company
AmTrust Financial Services, Inc., is a New York City-based multinational property and casualty insurance company, offering workers’ compensation, general liability, business owners policies, cyber liability, EPLI and more.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.