Avera Health
Service Excellence Director - Full-time
This job is now closed
Job Description
- Req#: 104068
- More than a career! Avera is a mission-driven organization focused on people and our communities.
- As Director of Service Excellence, serve as content expert on patient experience surveys and collaborate with clinical leaders and providers to share data, promote best practices and create action steps toward improvement.
- Positive and productive team environment.
- Bachelor’s degree in Education, Health Care, Organizational Development, Human Resources, Business, Communication or related field preferred. Master’s degree preferred.
- 5 years of experience in education, healthcare, training, organizational development or communication required.
- Solid people management skills and experience required.
- This position requires a valid driver’s license and that the employee is insurable by the Avera Health automobile liability insurance carrier.
Join the Leadership team at Avera!
Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.
Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
You Belong at Avera: Advance Avera to the next level through innovation, side by side with a leadership team proven to help shape the future of health care.
Avera is currently seeking a highly motivated Director of Service Excellence with experience in education, healthcare, training, organizational development or communicatio
Position Highlights:
Job Summary
Oversight of Avera’s expectations on service excellence with emphasis on evidence based best practice models to reduce variation in employee, provider and leader performance; responsible for direction and communication on patient experience surveys (including CAHPS and VBP).
Education and/or Experience
Licensure/Certification/Registration
About the company
Avera Health is a regional health system based in Sioux Falls, SD, comprising more than 300 locations in 100 communities throughout South Dakota, Minnesota, Iowa, Nebraska and North Dakota.
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