• Job Description

  Req#: 207498
  AutoNation Cadillac West Palm Beach

  Position Overview

  The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

  What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately
  • Ensures that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management
  • Collect retail charges from the customer in cash, check or authorized charge account
  • Provide customers with the proper change and/or receipt
  • Properly process and document charge purchases according to the policies established by the Controller
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

  What are the requirements for this job?

  • High School Diploma or Equivalent
  • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
  • Ability to read, write, add, subtract, divide and comprehend written instructions and information
  • 6-12 months previous work experience (preferred)
  • Demonstrated customer service skills
  • Demonstrated communication and interpersonal skills
  • Previous industry experience (preferred)

  
  Company Overview
  
  

  AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

  Benefits

  Click here to learn more about our Benefits.

  
  Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

  AutoNation is an equal opportunity employer and a drug-free workplace.

• About the company

  AutoNation is an American automotive retailer based in Fort Lauderdale, Florida, which provides new and pre-owned vehicles and associated services in the United States.

Notice