Dimensional Fund Advisors
Service Management Specialist - Contractor
NewWhat's your preference?
Job Description
- Req#: 2025-8608
Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work model, with the option to work remotely on certain days
- Collaborative and inclusive workplace culture
- Engaging projects that leverage modern technologies and automation
- Comprehensive benefits and educational initiatives to support personal and professional development
What to Expect (Job Responsibilities):
- Manage day-to-day activities related to ITIL Disciplines including Incident Management and Change Enablement
- Analyze and guide infrastructure and technology performance against service levels
- Collaborate with stakeholders to compile and interpret data for decision-making
- Review and enhance ITSM Process and Operating Procedures documentation
- Develop and manage ad hoc ITSM reporting requests
What is Required (Qualifications):
- Bachelor’s degree in computer science, Information Systems, or related field, or equivalent work experience
- 3+ years of IT experience in development and/or support functions within an ITIL delivery model
- 2+ years of hands-on experience with ServiceNow
- Proficiency with Microsoft Office applications
- Exceptional analytical and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience with SharePoint in a development or administration role
- Advanced Excel skills for data analysis, including pivot tables, lookups, and macros
- Knowledge of basic scripting or automation tools
- Experience using SQL or similar query languages for data retrieval and analysis
- ITIL Foundations certification
#FinancialServices #ITServiceManagement #CareerOpportunity #HybridWork #Automation #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Experience Dimensional Investing. Learn how we put financial science to work for clients around the world.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.