Job description

Job responsibilities

Job Purpose:As the Service Manager, you will be responsible for the operational management of four supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.Key Responsibilities:

• Service Leadership & Management:
• Oversee the day-to-day operations of four supported living services across the West Midlands, ensuring consistent delivery of high-quality care in line with Isabella's Homes standards.
• Ensure all services operate within regulatory frameworks (e.g., CQC standards), safeguarding, and best practice guidelines.
• - Develop and implement service improvement plans to enhance the quality of care and ensure positive outcomes for service users.

• Lead, manage, and mentor a team of staff, ensuring they are well-supported, motivated, and trained to deliver person-centred care.
• Conduct regular performance reviews, supervisions, and appraisals.
• Foster a culture of openness, respect, and continuous learning within the team.

• Ensure that care and support plans are person-centred, regularly reviewed, and adapted to meet the evolving needs of each individual.
• Promote independence, dignity, and respect in all aspects of service delivery.
• Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaborative working.

• Ensure services meet and exceed regulatory standards, including health and safety, safeguarding, and CQC requirements.
• Carry out audits and ensure compliance with internal policies and procedures.
• Take responsibility for budget management, ensuring services operate within financial constraints while delivering high standards of care.

• Address any issues or challenges within the services promptly and effectively, ensuring continuity of care.
• Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.

Job responsibilities

Job Purpose:As the Service Manager, you will be responsible for the operational management of four supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.Key Responsibilities:

• Service Leadership & Management:
• Oversee the day-to-day operations of four supported living services across the West Midlands, ensuring consistent delivery of high-quality care in line with Isabella's Homes standards.
• Ensure all services operate within regulatory frameworks (e.g., CQC standards), safeguarding, and best practice guidelines.
• - Develop and implement service improvement plans to enhance the quality of care and ensure positive outcomes for service users.

• Lead, manage, and mentor a team of staff, ensuring they are well-supported, motivated, and trained to deliver person-centred care.
• Conduct regular performance reviews, supervisions, and appraisals.
• Foster a culture of openness, respect, and continuous learning within the team.

• Ensure that care and support plans are person-centred, regularly reviewed, and adapted to meet the evolving needs of each individual.
• Promote independence, dignity, and respect in all aspects of service delivery.
• Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaborative working.

• Ensure services meet and exceed regulatory standards, including health and safety, safeguarding, and CQC requirements.
• Carry out audits and ensure compliance with internal policies and procedures.
• Take responsibility for budget management, ensuring services operate within financial constraints while delivering high standards of care.

• Address any issues or challenges within the services promptly and effectively, ensuring continuity of care.
• Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.

Person Specification

Experience

Essential

• Proven experience in managing supported living services, preferably within mental health.
• Strong knowledge of CQC standards and regulatory requirements.
• Demonstrable leadership and team management skills.
• Experience in managing budgets and ensuring financial efficiency in service delivery.
• Excellent communication, interpersonal, and problem-solving abilities.

Desirable

• Experience of Mental Health sector

Qualifications

Desirable

• Qualified to NVQ Level 5

Experience

Essential

• Proven experience in managing supported living services, preferably within mental health.
• Strong knowledge of CQC standards and regulatory requirements.
• Demonstrable leadership and team management skills.
• Experience in managing budgets and ensuring financial efficiency in service delivery.
• Excellent communication, interpersonal, and problem-solving abilities.

Desirable

• Experience of Mental Health sector

Qualifications

Desirable

• Qualified to NVQ Level 5

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Isabellas Homes

Address

4 Firs Street

Dudley

West Midlands

DY2 7DN

Employer's website

https://www.isabellashomes.co.uk/ (Opens in a new tab)