As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and stakeholders. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Service Manager

Job Type:

Temporary Long Term (Fixed Term) /

Job Location:

Edmonton, Alberta

Millard Health

Edmonton, Alberta

Full time, Temporary position

Are you a creative thinker and want to lead a team that innovates and looks for opportunities to evolve the healthcare experience? Millard Health helps clients with workplace injuries return to work by providing rehabilitation and disability management services. This position requires a high energy, innovative individual with strong leadership skills and a demonstrated commitment to service excellence. As a Service Manager, you will require well developed interpersonal skills to effectively lead staff and foster relationships with key stakeholders.

Your responsibilities:

• Provision of high-quality, leading-edge services that consistently focus on innovation and creativity in customer service and client care.
• Responsive customer service to Case Managers and other referral sources.
• Leading a team responsible for providing worker centric services to clients with a workplace injury.
• Ensuring the financial viability of the service line.
• Development and marketing of new products and services.
• Presentations to internal and external stakeholders.
• Development and implementation of strategies to meet and exceed outcome expectations and continually improve services.
• Recruitment, selection, and development of staff in a unionized environment.
• Strategy map development, monitoring key performance measures and developing action plans with staff.
• Promotion of effective health and safety practices.

Your experience and skills:

• A related degree, preferably in health care, business, or social sciences.
• Demonstrated supervisory or leadership experience with experience in recruiting, performance development, team building, coaching, and mentoring.
• Demonstrated change management and process improvement skills and experience.
• Strong planning, organizational and analytical problem-solving abilities with sound verbal and written communication skills.
• An equivalent combination of education and experience may also be considered.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: Grade 13 - $92,678 to $115,813 per annum

This is a temporary, full-time position for approximately six months with the possibility of extension and/or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Please apply online by submitting a cover letter and resume to www.wcb.ab.ca/careers.

Closing Date: March 15, 2024