NHS
Service Manager - General Surgery
This job is now closed
Job Description
- Req#: C9358-24-0916?language=en&page=207&sort=publicationDateDesc
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
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To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
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To assist the General Manager in the production of business plans.
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To lead the production of service development plans in areas of responsibility.
-
Under the direction of the General Manager, to bring forward to the CMG Senior Management Team budget proposals to enable the delivery of service plans which reflect appropriate value for money.
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To ensure that staff reporting to this post are valued, supported and clear on what is expected of them.
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To ensure any areas of poor performance are quickly identified and plans put in place to resolve these in line with Trust policies.
-
To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
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To ensure that changes to workforce policies are implemented across the area and that this is done consistently.
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To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.
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To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General
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To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and
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To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )
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To ensure effective systems of communication are in place and utilised.
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To work in collaboration with all staff in the service to ensure that business plans are fulfilled and that there is adherence to budgets.
-
To lead on or support new regional or local initiatives.
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To analyse, monitor and manage patient activity and other service performance in a way that complies with national, regional or local standards and targets.
-
To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
-
To produce reports on financial, contractual and performance data as necessary, including where relevant plans and trajectories to set out future expectations.
-
To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
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To manage staff within service in such a way that contracts and targets are delivered.
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To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy.
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To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
-
To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
-
To support the systems of incident reporting and education of staff following incidents and adverse events.
-
-
To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
-
To assist the General Manager in the production of business plans.
-
To lead the production of service development plans in areas of responsibility.
-
Under the direction of the General Manager, to bring forward to the CMG Senior Management Team budget proposals to enable the delivery of service plans which reflect appropriate value for money.
-
To ensure that staff reporting to this post are valued, supported and clear on what is expected of them.
-
To ensure any areas of poor performance are quickly identified and plans put in place to resolve these in line with Trust policies.
-
To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
-
To ensure that changes to workforce policies are implemented across the area and that this is done consistently.
-
To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.
-
To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General
-
To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and
-
To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )
-
To ensure effective systems of communication are in place and utilised.
-
To work in collaboration with all staff in the service to ensure that business plans are fulfilled and that there is adherence to budgets.
-
To lead on or support new regional or local initiatives.
-
To analyse, monitor and manage patient activity and other service performance in a way that complies with national, regional or local standards and targets.
-
To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
-
To produce reports on financial, contractual and performance data as necessary, including where relevant plans and trajectories to set out future expectations.
-
To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
-
To manage staff within service in such a way that contracts and targets are delivered.
-
To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy.
-
To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
-
To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
-
To support the systems of incident reporting and education of staff following incidents and adverse events.
-
- Educated to degree level or relevant experience
- Knowledge of the NHS in the acute sector, including change management and workforce redesign
- Knowledge on referral-to-treatment pathways and Cancer Pathways
- Knowledge on surgical specialties and pathways
- Minimum 2 years' experience in a management role, including direct line management of staff
- Proven track record of performance measurement and management
- Experience of working/managing waiting lists
- Experience of delivering service change and improvement programmes
- Experience working in an acute hospital trust
- Experience of working with elective pathways
- Experience of reporting on complex performance management information to senior management groups
- Excellent communications skills, both written and oral
- Ability to tailor communication methods depending on the audience
- Ability to motivate and empower staff
- Ability to present complex data and information in a way which is easy to understand
- Prioritisation skills with the ability to manage competing demands
- Experience of working with complex data and reports
- Ability to understand complex financial and clinical data
- Track record of identifying problems and proposing and implementing solutions
- Track record of delivering to deadlines
- Educated to degree level or relevant experience
- Knowledge of the NHS in the acute sector, including change management and workforce redesign
- Knowledge on referral-to-treatment pathways and Cancer Pathways
- Knowledge on surgical specialties and pathways
- Minimum 2 years' experience in a management role, including direct line management of staff
- Proven track record of performance measurement and management
- Experience of working/managing waiting lists
- Experience of delivering service change and improvement programmes
- Experience working in an acute hospital trust
- Experience of working with elective pathways
- Experience of reporting on complex performance management information to senior management groups
- Excellent communications skills, both written and oral
- Ability to tailor communication methods depending on the audience
- Ability to motivate and empower staff
- Ability to present complex data and information in a way which is easy to understand
- Prioritisation skills with the ability to manage competing demands
- Experience of working with complex data and reports
- Ability to understand complex financial and clinical data
- Track record of identifying problems and proposing and implementing solutions
- Track record of delivering to deadlines
Job summary
We are looking for a confident and enthusiastic Service Manager to work within General Surgery; the post will be cross site, requiring you to work flexibly.
The Gastrointestinal Surgery department at UHL is one of the largest such departments in the UK, covering a complex range of surgery from colorectal to hepatobiliary (HPB) for patients on both cancer and referral to treatment (RTT) pathways.
This role will help form a crucial part of the General Surgery management team and work closely with the other Service Manager, General Manager, Matrons and Head of Service.
General Surgery has two Service Manager posts and this vacancy will take lead responsibility for overseeing the non-admitted portion of the waiting list, with responsibility for all outpatient clinic activity.
Main duties of the job
Your responsibilities will span operational manager, service development, performance management, financial oversight, and quality governance.
As a proactive leader, you will drive continuous improvement initiatives, lead service improvement projects, and develop robust performance frameworks to exceed best practice guidelines. Financial acumen will be crucial as you manage budgets, implement cost reduction strategies, and ensure efficient service delivery within allocated resources.
You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
Date posted
02 August 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working, Home or remote working, Compressed hours
Reference number
358-6500494-CHU
Job locations
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
Job descriptionJob description
Job responsibilities
Leadership:
Service Delivery:
Performance:
Please see job description/person specification for full details on the role
Job responsibilities
Leadership:
Service Delivery:
Performance:
Please see job description/person specification for full details on the role
Person SpecificationPerson Specification
Formal Qualifications
Essential
Desirable
Experience
Essential
Desirable
Communication and relationship skills
Essential
Desirable
Analytical and Judgement skills
Essential
Desirable
Organisational skills
Essential
Formal Qualifications
Essential
Desirable
Experience
Essential
Desirable
Communication and relationship skills
Essential
Desirable
Analytical and Judgement skills
Essential
Desirable
Organisational skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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