• Job Description

  Req#: SERVI045049

  Aramark Uniform Services is now Vestis! Visit www.vestis.com to learn more.

  Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.

  Overview:

  The Service Manager has responsibility of an assigned service territory with direct supervision of Territory/District Managers and their route representatives. Responsible for territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, direct sales, customer satisfaction, route sales and credits.

  Responsibilities/Essential Functions:

  • Overall Market Center (MC) Service results, including, but not limited to customer retention, growth, loss and ruin, piece budget, safety, employee retention, accounts receivable (AR) collection, renewals, direct sales, customer satisfaction, route sales and credits
  • Effectively evaluate, coach and develop service personnel, included but not limited to: Territory/District Managers and Route Personnel
  • Analyze reports and initiate proper corrective actions for unacceptable trends
  • Create a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programs
  • Collaborate and coordinate TIG opportunity and TIG days between Sales Manager, Account Executives, District Manager (DM) and Route Sales Representatives (RSR)
  • Coordinate and direct assistance in the new account installations as directed by General Manager
  • Manages day-to-day activities of Customer Service Program(s) for Service Department
  • Ensures District Managers visit all required customers each quarter to review growth and service opportunities
  • Ensure District Manager conducts weekly Route Performance Meetings with each RSR
  • Ensure District Manager is holding RSRs accountable to respond and resolve all Service Requests timely
  • Sets clear expectations for customer service and leads by example
  • Ensure DM spends 60% of time traveling with service professionals on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
  • Ensure DM and RSRs proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
  • Coach and assist DM on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitability
  • Recruit, select and hire DM and Route Sales employees
  • Complete one on one meeting with each DM once per week to review trend performance, coach and identify opportunities for improvement.
  • Deliver and participate in training to ensure customer retention and service goals are met
  • Daily contact (via remote means) with DMs to address any pending items/situations to ensure timely resolution.
  • Conduct performance evaluations for District Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.
  • Ensures DMs are effectively collecting on accounts receivable and assist when necessary
  • Ensure DM protects and manages merchandise control processes
  • Promote and sustain a safety culture
  • Investigates and reports on all accidents or incidents, within 24 hours of notification
  • Maintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conduct
  • Support an environment of continuous improvement by making suggestions and implementing where possible
  • Lead meetings and complete necessary administrative work to improve customer satisfaction
  • Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation of the Market Center.
  • Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.
  • Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
  • 70% of time spent in MC Service Department driving execution of service processes to meet expected results. 30% of the time in the field teaching, training and developing District Managers (only exception: if route(s) directly report to them, 60% of the time in the MC Service Department, 40% of the time in the field)

  Service Manager with routes reporting directly to them will be responsible for above mentioned areas as well as:

  • • --20% of time is spent traveling visiting customer locations (required visits and/or day to day situation follow up) and/or conducting route observations to identify customer satisfaction and growth opportunities
    • Ensure their direct RSRs respond to and resolve all Service Requests timely
    • Coordinate collections for accounts receivable with their direct routes
    • Completes in person Route Performance meeting with each direct RSR once per week to review trend performance, coach and identify opportunities for improvement.
    • Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution

  Qualifications:

  • High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.
  • Two years of service and route-based industry experience, with proven track record for growing customer accounts
  • Previous profit and loss accountability and/or contract-managed service experience preferred
  • Significant customer interface and service experience
  • Considerable knowledge of financial information relating to profit and loss sales and capital expenses.
  • Considerable negotiation skills.
  • Computer proficiency.
  • Exposure to sales function preferred.
  • Strong operations management background.
  • Considerable skills in management, human relations and communication.

  Working Environment/Safety Requirements:

  • Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
  • Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
  • Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
  • Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

  License Requirements/Certifications:

  • Driver’s license
  • Automobile insurance on personal vehicle
  • Meet minimum DMV/MVR points per company policy
  • Successful completion of criminal background, motor vehicle record, and drug screen checks.

  Location: 7515 D Street Omaha, NE 68124

  Qualifications

  Education

  Required

  High School

  Licenses & Certifications

  Required

  Drivers License (Not CDL)

  Preferred

  DOT Medical Certification

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  North America's trusted provider of uniforms and supply services.

Notice