• Job Description

  Req#: 18362

  As a Managed Services Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of managed services, aligning with agreed service levels to meet customer expectations. In this role, you will focus on continuously enhancing process performance and optimizing delivery resources to drive operational excellence.

  Qualifications

  You have:

  • 14+yrs of experience on Telcom Network 3G/4G/5G
  • Handson experience on Radio Network Elements
  • Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customer's expectations.
  • Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD.

  It would be nice if you also had:

  • RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints
  • Forecast of scope, Business case, Resource dimensioning and solution and total project management

  Responsibilities

  • Customer and Cross functional Stakeholders Management Skills,
  • Analytical skills, forecasting and planning
  • Project Management, People management, Competency development, recruitment, and retention strategies.
  • Operational Escalation Management and New Business additions and controlling scope creep.
  • Interface towards Customer and to maintain Seamless delivery
  • Ensuring automated delivery as much as possible.
  • NPO projects deliverables.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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