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Job Description
- Req#: 9749
- Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
- Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
- Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
- Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements
- 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
- Ability to travel up to 30% of the time and work flexible hours
- Ability to effectively lead and manage people
Comprehensive Health and Dental Coverage
- HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
- Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
- 401(k) with company matching on your FIRST DAY of employment
- Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
- Paid Parental Bonding/Pregnancy-Related Leave
- Performance-based incentives
- View more about our benefits on our Careers website here: https://www.titanmachinery.com/titancareers/careers/benefits
Overview
Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.
Apply today and take the next step towards a rewarding career with Titan Machinery!
Qualifications
Required:
Titan Machinery provides a generous total compensation package including the following benefits:
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
About the company
See how Titan Machinery provides customers with construction equipment, farm equipment & used equipment solutions along with superior parts & service support.
Notice
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