• Job Description

  Req#: C9176-24-0389?language=en&page=16&sort=publicationDateDesc

  Job summary

  We currently have an excellent opportunity for a Service Manager in Urgent and Emergency Care (UEC) on the Peterborough City Hospital site to provide operational leadership across Urgent and Emergency services, be the point of escalation to support resolving any operational issues on a day to day basis

  Working closely with the Deputy Divisional Operations Director, Service Managers and Clinical and Nursing Leads within Urgent and Emergency Care, you will play a pivotal role in the delivery of our UEC operational and transformation agenda across all hospital sites.

  You will be a calm, talented and compassionate leader that can operate effectively within a high pressured environment. We are looking for a strong leader who will champion excellent patient care, working closely with our clinicians and multidisciplinary teams on service innovation, improvement and development.

  There has never been a better time to join the Trust and Urgent and Emergency Care services with fantastic investment into all our Urgent and Emergency Care services across all sites, and into SDEC amongst other initiatives - it really is a great time to join our successful team.

  The successful candidate will take responsibility for the day to day management of service delivery within Urgent and Emergency Care. The post holder will have previous management and leadership experience with a focus on innovation and target driven work.

  Main duties of the job

  The key focus of this post will be internal to the Trust, delivering the key objectives and targets within the Urgent and Emergency Care areas.

  You will be responsible for the operations leadership and management for your responsible service. Coordinate the planning, development and implementation of service improvement.

  Leading the service areas you are responsible for, ensuring the delivery of key targets within the budgeted resources available. You will contribute to strategic and annual business planning for your service areas, including the engagement of senior medical and other staff, as required.

  You will support the clinical governance processes within your areas and assist in the management of risk. You will provide cross cover within the Urgent and Emergency Care services across all sites as required.

  About us

  We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

  We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

  Benefits to you

  • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
  • NHS Pension Scheme:
  • Flexible working opportunities;
  • Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Career development and training;
  • Wellbeing support and activities;
  • In-house physiotherapy Service;
  • On-site canteens with subsidised meals;
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

  Date posted

  14 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 8a

  Salary

  £50,952 to £57,349 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  176-U-6140546

  Job locations

  Peterborough City Hospital

  Bretton Gate

  Peterborough

  PE3 9GZ

  
  

  Job description

  Job responsibilities

  Please see attached job description and person specification for additional information regarding this post.

  Job description

  Job responsibilities

  Please see attached job description and person specification for additional information regarding this post.

  Person Specification

  Experience and Knowledge

  Essential

  • Management experience in an Urgent and Emergency care setting with a sound knowledge of processes including the legislation and policy relating to health and social care.
  • Experience of the management of patient flow
  • Proven experience in an operational management role and experience of managing change
  • Demonstrable success in project management/ service redesign.
  • Proven success in delivering change and performance with and through management and clinical teams.
  • Experience of managing a multidisciplinary team and ability to build high performance teams.
  • Experience of budget and staff management.
  • Experience of dealing with complex and/or sensitive information and unpredictable situations.
  • Good working understanding of the changing NHS environment.
  • Proven track record of writing high quality reports, production of business cases and presenting data clearly
  • Competence at reporting and interpreting trends
  • Experience of adapting strategy into an operational environment
  • Experience in complaints handling

  Education and Qualifications

  Essential

  • Relevant first degree, equivalent professional qualification or suitable experience
  • Significant experience in a senior management role

  Skills and Abilities

  Essential

  • Effective written and verbal communication skills
  • Ability to work within and across teams to meet project demands
  • Ability to provide & receive contentious information
  • Planning and management of service redesign, including demand and capacity
  • Ability to act under own initiative and work to deadlines
  • Ability to develop and maintain good working relationships internally and externally
  • Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
  • Ability to manage and deliver to deadlines and within resources
  • Ability to analyse complex problems and to develop practical and workable solutions to address them;
  • Ability to think and plan creatively, and to prioritise work programs in the face of competing demands;
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
  • Demonstrated patient focus
  • Ability to manage own time effectively and to be able to plan and manage own work programme

  Desirable

  • Knowledge ofEffective management and leadership of NHS staff

  Person Specification

  Experience and Knowledge

  Essential

  • Management experience in an Urgent and Emergency care setting with a sound knowledge of processes including the legislation and policy relating to health and social care.
  • Experience of the management of patient flow
  • Proven experience in an operational management role and experience of managing change
  • Demonstrable success in project management/ service redesign.
  • Proven success in delivering change and performance with and through management and clinical teams.
  • Experience of managing a multidisciplinary team and ability to build high performance teams.
  • Experience of budget and staff management.
  • Experience of dealing with complex and/or sensitive information and unpredictable situations.
  • Good working understanding of the changing NHS environment.
  • Proven track record of writing high quality reports, production of business cases and presenting data clearly
  • Competence at reporting and interpreting trends
  • Experience of adapting strategy into an operational environment
  • Experience in complaints handling

  Education and Qualifications

  Essential

  • Relevant first degree, equivalent professional qualification or suitable experience
  • Significant experience in a senior management role

  Skills and Abilities

  Essential

  • Effective written and verbal communication skills
  • Ability to work within and across teams to meet project demands
  • Ability to provide & receive contentious information
  • Planning and management of service redesign, including demand and capacity
  • Ability to act under own initiative and work to deadlines
  • Ability to develop and maintain good working relationships internally and externally
  • Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
  • Ability to manage and deliver to deadlines and within resources
  • Ability to analyse complex problems and to develop practical and workable solutions to address them;
  • Ability to think and plan creatively, and to prioritise work programs in the face of competing demands;
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
  • Demonstrated patient focus
  • Ability to manage own time effectively and to be able to plan and manage own work programme

  Desirable

  • Knowledge ofEffective management and leadership of NHS staff

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  North West Anglia NHS Foundation Trust

  Address

  Peterborough City Hospital

  Bretton Gate

  Peterborough

  PE3 9GZ

  
  

  Employer's website

  https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  North West Anglia NHS Foundation Trust

  Address

  Peterborough City Hospital

  Bretton Gate

  Peterborough

  PE3 9GZ

  
  

  Employer's website

  https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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