Nokia

Service Operations Engineer 4


PayCompetitive
LocationChennai/Tamil Nadu
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 5326

      - Good knowledge in RAN and Core network with minimum 10 years of overall technical experience. Should have minimum 5 years working experience in Incident manager role
      - Work experience on Telecom network in Core, RAN or Cloud Experience
      - Good exposure on 5G network architecture
      - Exposure in Multivendor network environment
      - Ability to handle the network outage and drive towards restoration within defined SLA
      - Ability to drive Post incident review meeting with Customer and all relevant stakeholders
      - Strong Customer communication skillset
      - ITIL certification is Plus
      - Technical & Management bridge handling experience
      - Vendor management and escalation management experience.
      - Knowledge on incident and problem management process.
      - Should be ready to work in 24X7 shift operations.
      - Good experience in Service Level management
      - Fluency in Spoken and written English,
      - Should be an excellent business communication skills
      - Ability to work under highly pressurized environment.
      - Customer management Experience
      - Experience in process development
      - Knowledge on project management/Customer SLA Management
      - Good Communication and inter personal Skills
      - Prior Experience in Global Customer Interaction
      - Flexible and ready for new challenges
      - Good in multi-tasking
      - Highly engaged and motivated
      - Innovative, Open mind, Collaborative
      - Quality oriented and Focused on execution excellence
      - Consistent in using standard processes and tools
      - Presentation Skills

      Bachelor or Master Degree

      Qualifications

      - Good knowledge in RAN and Core network with minimum 10 years of overall technical experience. Should have minimum 5 years working experience in Incident manager role
      - Work experience on Telecom network in Core, RAN or Cloud Experience
      - Good exposure on 5G network architecture
      - Exposure in Multivendor network environment
      - Ability to handle the network outage and drive towards restoration within defined SLA
      - Ability to drive Post incident review meeting with Customer and all relevant stakeholders
      - Strong Customer communication skillset
      - ITIL certification is Plus
      - Technical & Management bridge handling experience
      - Vendor management and escalation management experience.
      - Knowledge on incident and problem management process.
      - Should be ready to work in 24X7 shift operations.
      - Good experience in Service Level management
      - Fluency in Spoken and written English,
      - Should be an excellent business communication skills
      - Ability to work under highly pressurized environment.
      - Customer management Experience
      - Experience in process development
      - Knowledge on project management/Customer SLA Management
      - Good Communication and inter personal Skills
      - Prior Experience in Global Customer Interaction
      - Flexible and ready for new challenges
      - Good in multi-tasking
      - Highly engaged and motivated
      - Innovative, Open mind, Collaborative
      - Quality oriented and Focused on execution excellence
      - Consistent in using standard processes and tools
      - Presentation Skills

      Bachelor or Master Degree

      Responsibilities

      - Good knowledge in RAN and Core network with minimum 10 years of overall technical experience. Should have minimum 5 years working experience in Incident manager role
      - Work experience on Telecom network in Core, RAN or Cloud Experience
      - Good exposure on 5G network architecture
      - Exposure in Multivendor network environment
      - Ability to handle the network outage and drive towards restoration within defined SLA
      - Ability to drive Post incident review meeting with Customer and all relevant stakeholders
      - Strong Customer communication skillset
      - ITIL certification is Plus
      - Technical & Management bridge handling experience
      - Vendor management and escalation management experience.
      - Knowledge on incident and problem management process.
      - Should be ready to work in 24X7 shift operations.
      - Good experience in Service Level management
      - Fluency in Spoken and written English,
      - Should be an excellent business communication skills
      - Ability to work under highly pressurized environment.
      - Customer management Experience
      - Experience in process development
      - Knowledge on project management/Customer SLA Management
      - Good Communication and inter personal Skills
      - Prior Experience in Global Customer Interaction
      - Flexible and ready for new challenges
      - Good in multi-tasking
      - Highly engaged and motivated
      - Innovative, Open mind, Collaborative
      - Quality oriented and Focused on execution excellence
      - Consistent in using standard processes and tools
      - Presentation Skills

      Bachelor or Master Degree

  • About the company

      Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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