• Job Description

  Req#: 2344

  At Kia, we are not just building award-winning cars; we’re shaping the future of mobility. With our bold designs, cutting-edge technology, and unwavering commitment to excellence, we’re redefining what it means to drive in the 21st century. As part of our team, you will be working alongside industry experts and visionary leaders who are driving change and making a difference every day.

  As an Intern, you will embark on a journey of discovery, learning, and growth. From day one, you will be immersed in real-world projects and initiatives that will challenge you to think creatively, problem-solve with agility, and unleash your full potential. Whether you are a student or graduate looking to kickstart your career or gain valuable hands-on experience, we invite you to join us on this exciting journey towards a brighter future.

  We are seeking ambitious and enthusiastic individuals who are eager to roll up their sleeves and dive into the world of automotive excellence. Apply now to be considered for Kia America’s Summer Internship Program. We will be accepting applications through March 20th.
  

  Status

  Non-Exempt

  Summary

  The Service Operations Intern at Kia America, Inc. (KUS) will support the Sr. Business Development Manager within the Service Operations department. The intern will learn how Original Equipment Manufacturer (OEM) aftersales operations work and support projects that will expose them to different departments and stakeholders. This internship will provide the intern with an in-depth look at KUS’ service operations, focused primarily on service & parts marketing, and the areas of service retention, capacity and customer satisfaction.

  This internship is a 10-week, full-time opportunity at Kia America’s Irvine headquarters from June 2, 2025 through August 8, 2025. The position is hybrid with one remote day per week.
  

  Major Responsibilities

  • Support in the management of Express Service Micro Module creation to increase sustainment training. Duties include:
    • Assist with needs assessment with stakeholders (internal and external) to identify the scope of material and modules needed.
    • Assist in identified module creation and scope negotiations with Kia University (KU) to determine timeline for development and launch.
    • Review existing express material and work with Kia’s express training partner to outline module material and direction.
    • Support the development of handover material package to provide to KU to execute module creation with their vendors.
  • Support Customer Satisfaction Index (CSI) and Service Elite Program.
  • Support service retention, capacity, and data analytics.
  • Any other duties assigned by the supervisor. This list is not exhaustive and may be supplemented and changed, as necessary.
    

  Education/Certification

  • Enrollment in or graduation from a bachelor’s degree program required.
  • Business major in Business Management or Automotive Management preferred.
  • Coursework in data analytics a plus.
    

  Overall Experience

  • Must be available for the full duration of the internship from June 2, 2025 – August 8, 2025.

  Directly Related Experience

  • Previous automotive service experience (dealer, OEM or vendor) preferred.
  • Prior internship experience in customer retention or customer satisfaction a plus.
    

  Skills

  Proficient computer skills, including Microsoft Office Suite – Excel, Word, PowerPoint, Outlook – required.

  Strong verbal and written communication, presentation, interpersonal, and writing skills required.

  Competencies

  Care for People

  Empower People to Act

  Chase Excellence, Every Day

  Move Further, Together

  Dare to Push Boundaries

  Pay Rate

  $30 per hour

  Equal Employment Opportunities

  KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

  Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• About the company

  Kia Corporation, commonly known as Kia, formerly known as Kia Motors Corporation, and stylised as ΚΙΛ, is a South Korean multinational automotive manufacturer headquartered in Seoul.

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