• Job Description

  Req#: R0290816

  Job Description:

  Overview:

  The DB In-House Wintel team is responsible for the day-to-day support and operations of the Banks business critical and regulatory important Windows server and VMWare platforms. This position is based locally in Turkey but is part of a global team running a ‘follow the sun’ support model. The main services provided by the team are the support of the core Windows operating system, but also key infrastructure support such as Active Directory, VMWare, IBM Spectrum Protect Backup, and BladeLogic Automation. We work closely with our Engineering colleagues to ensure we maintain a highly stable and resilient environment for our business users and provide high levels of support to our parent organisation as well as neighbouring teams.

  Key Role Responsibilities:

  • Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team,

  • Provide senior Level 3 quality support via the group hotline and ticketing systems for Windows Server and VMWare and connected technologies,

  • Provide HPE server support and coordinate with vendor for any hardware replacement,

  • Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual,

  • Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken to resolve,

  • Personally contribute to the ongoing development and updates to the KB repository,

  • Provide change management coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy,

  • Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation,

  • Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP),

  • Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate when there is risk of not meeting SLA,

  • Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) processes.

  Your Skills and Experience:

  • Bachelor’s degree from an accredited university with a concentration in an IT-related discipline,

  • Minimum of 5 years’ experience, preferably in the financial services industry or equivalent large-scale, high-volume environment,

  • A mastery of the English language, with excellent written and verbal skills,

  • Expert Windows Server administration knowledge particularly covering Windows Server 2012, 2016 and 2019,

  • Advanced VMWare ESX & vCenter administration knowledge covering ESX6.5, 7.0 versions,

  • Strong understanding of VMware Infrastructure including automation tools such as vRealize Orchestrator,

  • Strong understanding of the Microsoft patch release process and related deployment technologies,

  • Ticket queue management, ensuring SLAs are met for incident resolution and other work requests,

  • Experience supporting IBM Spectrum Protect 8 Backup infrastructure would be advantageous,

  • Scripting experience in Powershell and PowerCLI,

  • Knowledge of the Information Technology Infrastructure Library (ITILv3) framework.

  Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

  
  We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

  Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

• About the company

  The bank's network spans 58 countries with a large presence in Europe, the Americas and Asia.

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