Independence Blue Cross
Service Operator (Remote)
This job is now closed
Job Description
- Req#: 5366
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Competitive pay with opportunity for advancement and growth within the organization
- Work remotely from the comfort of your own home
- Supportive and collaborative work environment
- Chance to make a positive impact on whole-person health
- Innovative and forward-thinking organization
What to Expect (Job Responsibilities):
- Answer telephone calls within a queue and route them to the appropriate business area
- Meet performance guidelines for schedule adherence, average handle time, and quality assurance
- Manage a shared email inbox to support remote staff and internal customer service team
- Adhere to job aids and process documents related to the role
- Scan documents into the customer service inquiries system
What is Required (Qualifications):
- Minimum High School diploma or equivalent
- 1 to 2 years of proven work experience within a customer contact center
- Excellent verbal communication skills
- Ability to operate a telephone
- Excellent technical skills with computer systems and technology
- Strong listening and people skills
- Ability to work from home with high-speed Wi-Fi capability and a quiet, confidential workspace
How to Stand Out (Preferred Qualifications):
- 2 years of college education
- Experience in a healthcare-related customer service role
#HealthcareServices #WorkFromHome #CareerOpportunity #Innovation #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Independence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States.
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