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Job Description
- Req#: M0048-25-0142?language=en&page=313&sort=publicationDateDesc
- Educated to Masters level in Business, Management or Marketing or equivalent demonstrable knowledge and experience to Masters level
- Specialist knowledge in the field of IT technology, plus significant relevant experience
- Demonstrates commitment to own continued professional development (CPD)
- Experience in interpreting user data to design and implement channel shift strategies to move users from traditional to digital delivery channels.
- Extensive project management experience and specialist understanding of project management techniques.
- Substantial experience of developing and implementing large-scale IT projects.
- Leadership and senior marketing management experience.
- Experience of managing a wide range of stakeholders.
- Experience of managing resources against an agreed budget.
- Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint).
- Educated to Masters level in Business, Management or Marketing or equivalent demonstrable knowledge and experience to Masters level
- Specialist knowledge in the field of IT technology, plus significant relevant experience
- Demonstrates commitment to own continued professional development (CPD)
- Experience in interpreting user data to design and implement channel shift strategies to move users from traditional to digital delivery channels.
- Extensive project management experience and specialist understanding of project management techniques.
- Substantial experience of developing and implementing large-scale IT projects.
- Leadership and senior marketing management experience.
- Experience of managing a wide range of stakeholders.
- Experience of managing resources against an agreed budget.
- Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint).
Job summary
We are hiring for two fixed-term rolesone for 12 months (maternity cover) and the other for 24 months (new project).
An exciting opportunity has arisen within the Donor Experience Services team for an experienced individual to join the team. The Service Owner role will see the successful candidates take a lead role in establishing and driving forward end-to-end activity for the platelets and plasma products. As a critical part of activity to support stock levels across NHSBT, the role will give fantastic exposure to a variety of teams and allow the successful candidate to collaborate and have a tangible impact on critical measures. Given the fixed term nature of the role, demonstrable experience of delivery will be important. Experience in Donor or Customer Experience roles would also be favourable. The post holder will work collaboratively with Donor Journey Managers, thereby influencing decisions and being a source of support. This role will report to the Head of Service Ownership & Strategy.
Note: This is a hybrid-working role, and the expectation is this will be a mixture of at-home and visiting other NHSBT sites as per the business needs.
Main duties of the job
In this role you will be responsible for owning the end-to-end Donor Experience and vision for a defined service or segment for NHSBT. The role is responsible for ensuring that a specific service is meeting the needs of our donors and patients whilst achieving the organisational objectives. Your responsibilities will include:
1. Leading cross-functional teams across the business to develop and own a plan that delivers improvements to the journey achieving NHSBT strategic objectives.
2. Coordinating, aligning, and providing the strategic vision for the Donor Experience, identifying synergies, efficiencies and unlocking value from across the organisation that drives improvements for our donors.
3. This role will jointly lead the introduction of the service ownership model being developed across NHSBT aligned to the GDS best practice. Day to day management of the Donor Journey Managers within the Donor Experience Services team to deliver the strategy agreed through multiple touchpoints.
4. Accountable for Performance and KPIs of a given service, defining what matters most and ensuring the business has robust, evidence based and outcome driven plans to achieve committed targets.
5. Building effective relationships that outline the standards for collaborative working. Leading service strategy and inspiring a culture of innovative future thinking. Day to Day management of Donor Journey Managers within the Donor Experience Services team.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Date posted
06 March 2025
Pay scheme
Agenda for change
Band
Band 8b
Salary
£62,215 to £72,293 a year
Contract
Fixed term
Duration
24 months
Working pattern
Full-time
Reference number
006062
Job locations
NHSBT - Bristol Filton
500 North Bristol Park, Northway
Filton
Bristol
BS34 7QH
NHSBT - Manchester
Plymouth Grove
Manchester
M13 9LL
NHSBT - Tooting
75 Cranmer Terrace
Tooting
London
SW17 0RB
NHSBT - Colindale
Charcot Road
Colindale
London
NW9 5BG
NHSBT - Barnsley
Unit D, Capitol Way
South Yorkshire
S75 3FG
NHSBT - Birmingham
Vincent Drive
Edgbaston
B15 2SG
Job descriptionJob description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Additional informationCertificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Blood and Transplant
Address
NHSBT - Bristol Filton
500 North Bristol Park, Northway
Filton
Bristol
BS34 7QH
Employer's website
Employer details
Employer name
NHS Blood and Transplant
Address
NHSBT - Bristol Filton
500 North Bristol Park, Northway
Filton
Bristol
BS34 7QH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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