• Job Description

  Req#: REQ-135545

  Initial Posting Date:

  08/18/2023

  Application Deadline:

  08/29/2023

  Agency:

  Oregon Liquor & Cannabis Commission

  Salary Range:

  $2,874 - $4,172

  Position Type:

  Employee

  Position Title:

  Service Permit Process Specialist (Office Specialist 2)

  Job Description:

  The Oregon Liquor & Cannabis Commission (OLCC) is recruiting for an Office Specialist 2 (Service Permit Process Specialist) position in our Licensing Division located at 9079 SE McLoughlin Blvd., Portland, OR.

  The position provides complex administrative support to the Service Permit and Alcohol Education programs; coordinates and maintains an active workload processing in excess of 35,000 service permit applications and 30,000 exams annually; and provides training to staff on process changes, laws, rules, policies and procedures regarding service permits and alcohol education.

  We are posting this as an internal and external recruitment opportunity. Individuals who currently work for the OLCC will be given preference during the application process.

  Who are we?

  The OLCC is the agency responsible for regulating the sale and service of alcoholic beverages in Oregon by administering the state's Liquor Control Act and regulating the production, processing and sale of recreational marijuana in Oregon through the Control, Regulation and Taxation of Marijuana and Industrial Hemp Act. The agency also regulates the production, processing and sale of medical products sold to Oregon Medical Marijuana Program (OMMP) cardholders in OLCC licensed marijuana retail shops.
  
  The agency is comprised of three major operational programs; the Distilled Spirits Program, the Recreational Marijuana Program, and the Public Safety Program. All three programs are supported by the Administration, Financial Services, and Support Services divisions. Revenue generated from these programs helps support state and local government programs. There was more than $625 million in revenue generated for state, county and city programs from 2020-22.

  What are some of the supporting duties?

  • Processes applications received through the online NIC-USA portal, by screening for completeness and accuracy, validating Alcohol Server Education course completion, reviewing uploaded identification and reviewing answers to criminal history questions. Applications with unique concerns are assigned to specific categories and those with Alcohol Server Education course proof problems are assigned to specific accounts for special processing. Using the Action/Request process, communicates with applicants who need to make corrections to their applications. Once the applicants have responded, reviews the corrections and continues processing of the application.
  • Answers the unit phone and monitors the unit (group) email account. Refers emails to the unit coordinator or the License Process Manager for response if necessary. Provides support to internal and external customers who experience problems with the online system. This typically involves discussion of platforms, devices, browsers and versions thereof. Attempts to resolve issues, but when unsuccessful, refers to the unit coordinator or manager.
  • Runs background check via Law Enforcement Data System (LEDS) on applications that are flagged by the system. Based on established criteria, rule and statute, determines whether applicant is eligible for a service permit or whether application needs further review. Issues permits to applicants whose application has been approved. Refers applications to unit coordinator for further review if record is unclear or unusual.
  • Consults with and provides information to Financial Services staff to resolve payment problems, confirm payment when system does not show a successful payment and request refunds. Receives and reviews information about chargebacks and refers to License Investigator for review.
  • Processes suspension requests from Department of Justice (DOJ) and county courts or that result from administrative violations. Enters suspension information into either the legacy system (CSPSE) or the NIC-USA online system, and lifts suspension when notified by the suspending agency that the borrower has rectified his/her account.

  What do you need to qualify? Minimum Qualifications:

  Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

  An associate degree in any field; OR

  An equivalent combination of education and experience.

  What we are looking for (Desired Attributes):

  • Experience performing high volume information evaluation and/or case management processes.
  • Experience interpreting and implementing policy and procedures.
  • Experience interviewing and communicating with customers to correct documentation or account discrepancies.
  • Experience with providing customer service to individuals who may or may not qualify for services.

  Note: You must clearly describe your experience in each area listed. Failure to provide this information may result in eliminating your application from further consideration.

  How are candidates selected?

  The selection process consists of a review of your application and an evaluation of your education, experience, training, and overall professionalism of your application materials. Candidates that follow the application directions, submit what is required and provide us with credentials that showcase their skills and how they meet the minimum qualifications and desired attributes will be invited to an interview. Resumes will not replace the completed job history experience in Workday. We will only review documents that are requested. Because details are really important to us, your application materials will be evaluated for grammar, spelling and punctuation.

  What we offer:

  • A competitive benefits package
  • Work/life balance, 11 paid holidays a year, and a competitive benefits package.
  • Advancement and learning opportunities that will help grow your career with the State of Oregon.
  • Part of a small-medium state agency where you can get to know your co-workers.
  • A workplace that fosters fairness, equity and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.

  How to Apply:

  • Internal Applicants (Current State of Oregon Employee) – MUST apply through your employee Workday account. Please update your profile with current job history and education. In Workday, click on the Jobs Hub application link, View Find Jobs, Find the position and select Apply.
  • External Applicants - Please visit the State of Oregon job opportunities web-page to submit your application for the position.
  • Workday does not pull your work history from your profile; you MUST list your current work experience on your application for it to be considered. Your resume will not substitute for completing the work experience section of your application.
  • Upload and attach your resume in addition to completing your job history and education details in Workday.
  • If using postsecondary education to satisfy minimum qualifications for the position, please also include a copy of your college transcript or photo of your college degree in PDF, Word or JPEG format.

  Want to Know More? Here’s some additional information:

  • The salary listed is the Public Employee Retirement Systems (PERS) qualifying base salary range of an Office Specialist 2 (AL-C0104-AA). If the successful candidate is PERS qualifying, the salary range will reflect the 6.95% increase.
  • This position will be represented by the American Federation of State, County & Municipal Employees Union, Local 2505.
  • This position serves a six month trial service period.
  • Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
  • Driving: The person in this position may drive a State of Oregon vehicle. We require drivers to hold a current, valid driver’s license and maintain a good driving record in order to drive.
  • Background: OLCC will conduct a personal background investigation prior to hiring. This includes a computerized criminal history check, fingerprinting and CJIS Clearance approval by the Oregon State Police. Adverse background and security check results may be grounds for disqualification.

  Helpful Tips:

  • Remember, your application materials must clearly describe how you meet the minimum qualifications through your prior experience or education.
  • Be sure to attach a resume. Note: Applicants who don’t attach the required documents or fail to complete the “Work History” section of the application may be automatically disqualified from further consideration. If you are concerned that the requested documents didn't attach to your application, please email a copy to the recruiter before the posting closes.
  • Allow yourself plenty of time to complete and submit the application process.
  • Workday will timeout after 20 minutes of inactivity.
  • This posting closes at 11:59 PM on the close date listed.
  • Be sure to check both your email and Workday account for updates regarding this recruitment.
  • Workday performs best in Google Chrome.
  • Click here for Resources and a Job Support Page .

  Veteran's Preference:
  The OLCC provides veterans’ preference points to all eligible veterans. For privacy reasons, please do not attach veterans’ preference documents when initially applying. You will be sent a Workday “Task” to complete once you have submitted your application. The “Task” will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For more information, please go here: https://www.oregon.gov/jobs/Pages/Veterans.aspx .

  Questions/Need Help?

  If you have questions about the recruitment or need assistance, please contact OLCC HR Recruiter, Corie Shelley by email at Corie.Shelley@oregon.gov.

  
  THE OREGON LIQUOR & CANNABIS COMMISSION IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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