This job is now closed
Job Description
- Req#: DPDHGLOBAL23007ZMEXTERNALENGLOBAL
- Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IRO's
- Provide customer-oriented service at all times in order to satisfy Customer needs.
- Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
- Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
- Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
- Respond to customer’s queries regarding information on prices customs requirements etc.
- Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier.
- Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery
- Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and taking all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction
- Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.
- One year post qualification relevant to work experience preferably within the service industry
- University Degree
Role Title: Service Point Advisor
Overall Purpose: Provide quality and professional service to walk in customers in a manner that will repeat Patronage
Responsibilities:
Qualifications:
About the company
We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.