• Job Description

  Req#: 980130

  Role Overview

  Sodexo is seeking a dynamic and experienced Call Center Manager 2 to lead our patient dining program's call center at University of Cincinnati Health located in Cincinnati, Ohio. This high-energy leader will oversee operations for two hospitals, serving approximately 800 patients. The position reports to the General Manager of Food Service and manages a team of 10. The typical shift will vary between the hours of 6:30 am - 7:30 pm, with some weekend coverage.

  What You'll Do

  • Lead a team in a high-volume call center
  • Manage multiple priorities, demonstrate professional communication skills, and ensure high levels of customer service
  • Audit calls for quality assurance
  • Provide customer service training
  • Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed

  What We Offer

  Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

  More extensive information is provided to new employees upon hire.

  What You Bring

  • Proven experience in clinical nutrition and/or call center management.
  • Strong customer service skills with a focus on patient nutrition.
  • Excellent leadership and team management abilities.
  • Ability to handle multiple priorities and work in a fast-paced environment.
  • Proficiency in computer skills and report management.
  • Strong organization skills and effective time management.
  • Ability to work in a fast-paced team environment.

  Who We Are

  At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

  Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

  Qualifications & Requirements

  Minimum Education Requirement - Associate's Degree or equivalent experience

  Minimum Management Experience - 2 years

  Minimum Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending)

• About the company

  Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 56 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits & Rewards Services and Personal & Home Services.

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