• Job Description

  Req#: 594400

  DUTIES AND RESPONSIBILITIES:
  • Assists Service Operations Manager with job duties and responsibilities.
  • Champions corporate and division customer service programs to meet or exceed division customer service
  goals.
  • Assists in directing and supervises front end operations, monitors and directs customer traffic flow,
  coverage of checkout lanes, cleanliness and appearance of front end sales floor, restrooms, front entry
  way and parking lot.
  • Assists in maintaining the fresh, full appearance of the checkstand merchandisers. Maintains cleanliness of
  checkstands ensuring proper signage.
  • Complies with and ensures compliance with Company policies and procedures (i.e., Cash
  Handling, Employee Purchase, Restricted Product Sale (including alcohol and tobacco), Coupon and
  Gift Card policies, scan accuracy, supervising minor employees, Product Return Policy, WIC,
  sanitation, safety, security, grooming and dress code standards, check acceptance, etc.).
  Reports policy violations to store management.
  • Ensures the accurate operation and function of the Point of Sale system
  • Handles and assists with accountability for cash flow requirements including: safe transactions,
  issues and pickups, tills, check acceptance and refunds and monitoring cashier funds handling
  procedures. Works with Scan/FMC Team to ensure scanning file problems are corrected in a timely
  manner.
  • May perform the following duties including: running totals on all tills, preparing and proofing
  daily deposit slips, completing all Front End forms. Reports problems to the Service Operations
  Service Manager to be addressed.
  • Serves as a cashier when needed.
  • Responsible for understanding all aspects of the customer service center and provides services
  to customers as required.
  • Answers and responds to incoming calls appropriately.
  • Responsible for performing all job duties with honesty and integrity and in compliance with Company
  policies and procedures.
  • Other necessary and required duties.

• About the company

  Albertsons Companies, Inc. With 2,252 stores as of the first quarter of fiscal year 2021 and 270,000 employees as of fiscal year 2020, the company is the second-largest supermarket chain in North America after Kroger, which has 2,750 stores.

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