NHS

Service Support Manager


Pay37,338.00 - 44,962.00 / year
LocationRotherham/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: C9165-24-08-090c?language=en&page=584&sort=publicationDateDesc

      Job summary

      The Rotherham NHS Foundation Trust Service Manager Care Group 4 An exciting opportunity has arisen to join Care Group 4 within The Rotherham NHS Foundation Trust. The Trust is an acute and community provider. Our Care Group brings together nursing, therapy, medical imaging, medical and support staff to deliver integrated, holistic care working across the Rotherham community. The Care Group delivers the majority of patient care in community settings, either in citizens own homes, care homes or community hubs. The Care Group is a cohesive place to work and employs over 1000 medical, nursing, allied health professional and support staff across 21 different community sites. It covers diverse community adult nursing services including Planned and Unplanned District Nursing, Integrated Rapid Response, Medical Imaging, Specialist nursing teams such as Respiratory, Diabetes, Continence, TB, Cardiac, and Primary ear care and audiology. As a Care Group, we work closely with our PCNs and within Place to develop and enhance services for the population of Rotherham. In order to do so we maintain close working relationships between primary, secondary care, mental health providers, social care providers, hospice and voluntary care providers. The Care Group strives to ensure the best possible outcomes for our patients by addressing acute deterioration, treating acute and ongoing illness and facilitating recovery outside of the hospital setting.

      Main duties of the job

      This role will provide operational management, advice and support to the division to enable the delivery of performance and business objectives. The role will work alongside Service Manager Lead(s) in ensuring

      • Safe effective and efficient overall management and implementation of service delivery
      • Delegated responsibility for monitoring and ensuring that agreed service level agreement activity and access targets are understood, met, and, where necessary adjust delivery plans to reflect the achievement of national targets
      • Key business, quality, financial, service effectiveness and performance targets are maintained
      • Contribution to the development of business cases, bids, project and quality documentation overview documents, to support service development and business planning
      • Day to day operational managements of the care support unit providing direct supervision to the administrative staff in the service
      • Leading of the scheduling of outpatient clinics and domiciliary visits
      For further information, please contact: Claire Hudson, Deputy General Manager Care Group 4 claire.hudson13@nhs.net

      About us

      The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

      As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

      But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

      All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

      Date posted

      19 December 2024

      Pay scheme

      Agenda for change

      Band

      Band 6

      Salary

      £37,338 to £44,962 a year per annum, pro rata

      Contract

      Permanent

      Working pattern

      Full-time, Flexible working

      Reference number

      C9165-24-08-090c

      Job locations

      Woodside Building

      Moorgate Road

      Rotherham

      S60 2TY


      Job description

      Job responsibilities

      Please see the attached Job Description and Person Specification for full details of the role and responsibilities

      Job description

      Job responsibilities

      Please see the attached Job Description and Person Specification for full details of the role and responsibilities

      Person Specification

      Qualifications

      Essential

      • Management or Leadership award

      Desirable

      • Graduate level qualification or equivalent NHS experience

      Experience

      Essential

      • Demonstrate management and leadership experience within the NHS
      • Experience in operational management within a complex health or social care environment
      • Demonstrable experience of NHS administrative process
      • Track record of undertaking and successfully completing change management

      Desirable

      • Demand and capacity planning experience
      • Financial management
      • Business planning
      • Complex change
      • 18 weeks RTT management
      • Project management
      • Quality improvement

      knowledge

      Essential

      • Understanding of Health care and Social Care management environment and roles and responsibilities within it
      • Performance management methodology
      • Ability to assimilate & co-ordinate various agendas prioritising appropriately
      • Knowledge and awareness of, National and local access targets
      • Clinical Governance, Sound understanding of management processes and procedures
      • Service Improvement methodologies

      Desirable

      • Waiting list and outpatient management EPR
      • NHS eligibility
      • Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018
      Person Specification

      Qualifications

      Essential

      • Management or Leadership award

      Desirable

      • Graduate level qualification or equivalent NHS experience

      Experience

      Essential

      • Demonstrate management and leadership experience within the NHS
      • Experience in operational management within a complex health or social care environment
      • Demonstrable experience of NHS administrative process
      • Track record of undertaking and successfully completing change management

      Desirable

      • Demand and capacity planning experience
      • Financial management
      • Business planning
      • Complex change
      • 18 weeks RTT management
      • Project management
      • Quality improvement

      knowledge

      Essential

      • Understanding of Health care and Social Care management environment and roles and responsibilities within it
      • Performance management methodology
      • Ability to assimilate & co-ordinate various agendas prioritising appropriately
      • Knowledge and awareness of, National and local access targets
      • Clinical Governance, Sound understanding of management processes and procedures
      • Service Improvement methodologies

      Desirable

      • Waiting list and outpatient management EPR
      • NHS eligibility
      • Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018

      Employer details

      Employer name

      The Rotherham NHS Foundation Trust

      Address

      Woodside Building

      Moorgate Road

      Rotherham

      S60 2TY


      Employer's website

      https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

      Employer details

      Employer name

      The Rotherham NHS Foundation Trust

      Address

      Woodside Building

      Moorgate Road

      Rotherham

      S60 2TY


      Employer's website

      https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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