NHS
Service Transition Manager
This job is now closed
Job Description
- Req#: M9980-25-0049?language=en&page=585&sort=publicationDateDesc
- Evidence of working within a large-scale digital transformation program environment especially within Service Management provision
- Ability to analyse and map out complex business processes using different analysis techniques and recommend improvements within system and business processes.
- Demonstrable ability and experience to positively influence and persuade others (often challenging audiences at all levels where there may be resistance to change) to take a specific course of action by integrating logic, emotion and information to construct complex yet persuasive arguments.
- Educated to Master's level (or equivalent experience in service management provision) plus significant specialist experience as detailed below or equivalent demonstrable capability.
- ITIL4 Foundation qualification.
- ITIL4 Practioner qualification.
- A working knowledge and good understanding of service transition practice
- Knowledge of data protection regulations including GDPR.
- A working knowledge and understanding of Project Management methodologies. e.g. Agile, SAFe
- Significant experience of successfully implementing and transitioning new services into BAU with attention to user experience, performance, robustness, security, and effectiveness as well as meeting the program deadlines.
- Significant experience of successfully managing end to end service lifecycle including service retirement
- Experience of building, developing and maintaining successful relationships across organisational boundaries, delivering a high standard of customer service, developing the services beyond expectation where possible.
- Excellent stakeholder management skills that facilitate delivery in a large-scale environment.
- Ability to work within a team and liaise proactively with colleagues.
- Knowledge of Research Systems
- Demonstrable ability to critically evaluate information gathered from multiple sources and extract pertinent detail from low-level information / decompose high-level information, to ensure comprehensive understanding is reached to design transition workstreams.
- Ability to keep up to date with current and emerging service management practices, relate them to the needs of the organisation, and explore opportunities with stakeholder groups
- Excellent written and oral communication skills in order to be able to exchange complex service management concepts in a manner appropriate to the audience and to influence and persuade people at all levels of the organisation
- Evidence of working within a large-scale digital transformation program environment especially within Service Management provision
- Ability to analyse and map out complex business processes using different analysis techniques and recommend improvements within system and business processes.
- Demonstrable ability and experience to positively influence and persuade others (often challenging audiences at all levels where there may be resistance to change) to take a specific course of action by integrating logic, emotion and information to construct complex yet persuasive arguments.
- Educated to Master's level (or equivalent experience in service management provision) plus significant specialist experience as detailed below or equivalent demonstrable capability.
- ITIL4 Foundation qualification.
- ITIL4 Practioner qualification.
- A working knowledge and good understanding of service transition practice
- Knowledge of data protection regulations including GDPR.
- A working knowledge and understanding of Project Management methodologies. e.g. Agile, SAFe
- Significant experience of successfully implementing and transitioning new services into BAU with attention to user experience, performance, robustness, security, and effectiveness as well as meeting the program deadlines.
- Significant experience of successfully managing end to end service lifecycle including service retirement
- Experience of building, developing and maintaining successful relationships across organisational boundaries, delivering a high standard of customer service, developing the services beyond expectation where possible.
- Excellent stakeholder management skills that facilitate delivery in a large-scale environment.
- Ability to work within a team and liaise proactively with colleagues.
- Knowledge of Research Systems
- Demonstrable ability to critically evaluate information gathered from multiple sources and extract pertinent detail from low-level information / decompose high-level information, to ensure comprehensive understanding is reached to design transition workstreams.
- Ability to keep up to date with current and emerging service management practices, relate them to the needs of the organisation, and explore opportunities with stakeholder groups
- Excellent written and oral communication skills in order to be able to exchange complex service management concepts in a manner appropriate to the audience and to influence and persuade people at all levels of the organisation
Job summary
They postholder will be part of a highly successful team working as part of the RSP within the HRA. The role is a critical part of the Programme, and the role holder will act as SME for Service Transition, acting as a liaison point between the RSP team and the wider business community, both internal to the HRA and external for any system transition related workstreams. They will also liaise with the suppliers and partners, regarding planning transition processes of ongoing and future transitions of new services transitioned to BAU.
The postholder will be expected to work with Head of Service Delivery in designing and implementing the correct, ITIL based, service transition processes for Service Go Live, ensuring their integration into the existing BAU support processes and to ensure that requirements of the Service Design are realised in operations.
Main duties of the job
The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery framework set by Head of Digital Service Delivery, encapsulating all digital applications/systems and services designed and serviced by HRA. The role will incorporate acting as lead for Service Transition practice within IT Service Management portfolio and coordinate transition activities across projects, suppliers and operational teams.
The role will be expected to work across all the specialist stages of Service Lifecycle involving
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.
Please note, if applying to our Manchester, Nottingham or Bristol locations, we are only able to offer the role as home based.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£53,755 to £60,504 a year
Contract
Fixed term
Duration
25 months
Working pattern
Full-time, Flexible working, Home or remote working, Compressed hours
Reference number
980-HRA7061448-B
Job locations
Manchester
3 Piccadilly Place, London Road
Manchester
M1 3BN
Job descriptionJob description
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closureof current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closureof current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Person SpecificationPerson Specification
EXPERIENCE
Desirable
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
INTERPERSONAL SKILLS
Essential
QUALIFICATIONS
Essential
Desirable
KNOWLEDGE, SKILLS AND EXPERTISE
Essential
EXPERIENCE
Essential
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
INTERPERSONAL SKILLS
Essential
KNOWLEDGE, SKILLS AND EXPERTISE
Desirable
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
Desirable
INTERPERSONAL SKILLS
Essential
EXPERIENCE
Desirable
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
INTERPERSONAL SKILLS
Essential
QUALIFICATIONS
Essential
Desirable
KNOWLEDGE, SKILLS AND EXPERTISE
Essential
EXPERIENCE
Essential
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
INTERPERSONAL SKILLS
Essential
KNOWLEDGE, SKILLS AND EXPERTISE
Desirable
ANALYTICAL AND JUDGEMENTAL SKILLS
Essential
Desirable
INTERPERSONAL SKILLS
Essential
Employer details
Employer name
Health Research Authority
Address
Manchester
3 Piccadilly Place, London Road
Manchester
M1 3BN
Employer's website
https://www.hra.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Health Research Authority
Address
Manchester
3 Piccadilly Place, London Road
Manchester
M1 3BN
Employer's website
https://www.hra.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.