• Job Description

  Req#: 90338787

  Job Title: Service Transition Manager

  Location: Pune

  About Barclays

  Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

  Risk and Control Objective

  Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

  Working Flexibly

  We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

  If you would like some flexibility then please discuss this with the hiring manager.

  Introduction:

  The service transition manager will be required to:

  • Work closely with the service manager, operations lead and stakeholders to ensure all new services are fit for purpose and key service deliverables are in place before service go-live
  • Be the point of contact for Services throughout the duration of the transition of new services and changes to existing Services into Run the Bank
  • Track and report regularly on key service deliverables throughout the delivery of the new service using the Service Acceptance Criteria process and tools
  • Work with projects to define key service artefacts, including Service Level Agreements, Support Models, knowledge articles, end user materials (e.g. user guides, registration instructions, FAQ documents)
  • Work closely with key stakeholders to ensure the design and implementation of Service Request, Incident, Inventory Management, Billing processes & service and operational documentation is delivered, including but not limited to work instructions and knowledge documentation.
  • Support any end user testing activities, participating in testing and also co-ordinating test activities.
  • Build good relationships with all the stakeholders involved in delivering the service, including internal & external teams, programmes and stakeholders.

  What will you be doing?

  Service Validation

  • Ensure that an overall approach for service validation is defined at the outset of all solution delivery projects
  • Ensure validation tests have been performed successfully according to the project plan
  • Work with stakeholders to oversee successful roll-out of Collaboration changes into “live” environment
  • Work with key project resources and stakeholders to determine the completion of the Service Acceptance Criteria checklist, paying particular attention to the Service Transition elements

  Service Acceptance

  • Ensure appropriate service documentation is created and accepted by stakeholders prior to the introduction of a new service
  • Work with stakeholders to ensure transition risks are identified, documented, understood and mitigated
  • Ensure that the Go / No-Go processes is adopted by all projects at the relevant points throughout service launch, roll out and exit

  Service Test

  • Confirm appropriate levels of testing are carried out (test phases – unit, system, integration, and functional testing & acceptance) to build confidence in the deployment
  • Ensure that all required testing deliverables are created including testing approach, testing scenarios, conditions, and expected results, test scripts, and testing control sheets
  • Work with the Stakeholders to secure the requisite sign-offs against test results

  Service Delivery & Support

  • High level of knowledge of all major internal support functions and services
  • Influence stakeholders on issues that arise for cross-functional groups or teams to facilitate agreements

  Control

  • Experience using risk management processes and tools
  • Actively seeks ways to understand, mitigate or reduce risks, drawing on expert advice, risk assessment, and management reports

  What we’re looking for:

  • Analytical skills, able to report, trend and present data
  • Excellent communicator
  • Ability to influence stakeholders at all levels.
  • Previous experience Service Transition and associated processes
  • Build and maintain trust-based relationships with our cross functional teams to ensure that change control procedures are adhered to and benefits are achieved.
  • Provide Leadership to key strategic initiatives across the Bank. This involves building and developing great teams to deliver innovative technology enabled change.
  • Responsible for delivering innovative technology enabled change to all Barclays colleagues transforming our Infrastructure Services Globally whilst enabling colleagues to thrive in their roles

  Skills that will help you in the role

  • ITIL Certification in Service Transition or Release, Control and Validation
  • Project Management experience with PMP or Prince2 Certification a bonus
  • Experience with Process Design and Process Improvement
  • A wareness of Barclay’s processes and general organization structure.
  • ITIL Foundation Certified
  • MS Office and Excel proficient

  Where will you be working?

  Pune

  Be More at Barclays

  At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

  Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

  Purpose, Values and Mindset

  We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

  Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

  Respect

  We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

  Integrity

  We operate with honesty, transparency and fairness in all we do.

  Service

  We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

  Excellence

  We champion innovation, and use our energy, expertise and resources to make a positive difference.

  Stewardship

  We prize sustainability, and are passionate about leaving things better than we found them.

  Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

  Empower

  Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

  Challenge

  Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

  Drive

  Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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