• Job Description

  Req#: SERVI013024

  Wastequip is looking to hire a Service Writer for our Lakeland, FL location. The Service Writer is responsible for ensuring customers receive the most accurate and complete quote for their repair/service needs. This position works with all employees at the facility, as well as interacting with senior leaders and corporate finance.

  Salary Range: $55,000 - $65,000 (Based on experience)

  Essential Duties and Responsibilities

  • Effectively communicate with all customers and vendors both in person or via phone/electronic.
  • Examine and evaluate incoming units for service by conducting a pre-work inspection. Note and document any defects (check engine lights, body damage, broken glass, etc.)
  • Assess workload and schedule service accordingly.
  • Work with service manager to complete service quotes and communicate with customers for approval.
  • Inspect inventory to ensure parts needed for service repairs are in stock.
  • Document work orders with employee time spent, using data from Time Clock.
  • Work with the service manager and obtain approval for all work orders.
  • Send final invoice to the customer.
  • Process vendor invoices in for payment.
  • Maintain constant communication with customers and provide status updates.
  • Perform administrative work to ensure data accuracy by scanning documents to invoice reporting system and updating weekly invoice goal data.
  • Other duties as assigned.

  Education and Experience

  • High School Diploma or GED Required
  • Customer Service Experience - Service or Automotive is preferred
  • Must be able to work well and collaborate with all people.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Effective professional communication ability.
  • Ability and flexibility in performing multiple tasks simultaneously.
  • Excellent organizational skills and detail-oriented.
  • Excellent follow-up skills.
  • Problem solving abilities.

  About Wastequip

  Founded in 1989, Wastequip is the leading manufacturer of waste handling equipment in North America. We specialize in products, systems and solutions to help you collect, store, transport and manage a wide range of waste and recyclables. Wastequip is one of the few companies that manufactures a complete line of both steel and plastic waste handling equipment. We built our stress-free solutions with you in mind, making Wastequip the perfect place for one-stop sourcing.

  Wastequip’s extensive product selection includes dumpsters, compactors, balers, carts and more. Our products are built to handle collection of household, commercial, and industrial waste and recyclables.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Wastequip is the leader in recycling equipment and waste handling equipment. We specialize in products like trash containers, compactors and balers.

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