• Job Description

  Req#: RITM9964384

  ServiceNow Administrator

  • Excellent work environment where people are valued and respected
  • Work in a fast-paced environment with lots of opportunity for exposure to both highly visible projects and cutting-edge technology
  • Work in a flexible work environment where we prioritise a healthy work/life balance
  • Permanent opportunity based in Brisbane or Perth

  About the role

  All progress begins with pioneers. At Rio Tinto, it begins with you.

  We are looking for an experienced ServiceNow Administrator to play a crucial role in managing and optimising our ServiceNow platform to streamline business processes and enhance operational efficiency.

  Reporting to the ServiceNow – Platform Owner and working in a collaborative and exciting environment within our IS&T function, you will:

  • Act as the primary point of contact for customers of the Rio Tinto Ticket Management System, addressing their day-to-day issues
  • Take ownership and Management of the Managed Support Service
  • Coordinate platform upgrades in alignment with vendor contractual agreements
  • Manage and oversee Platform Operations, including vendor escalations through the ServiceNow HI Portal
  • Participate in Platform governance activities including Technical Governance Board for implementing changes and enhancements
  • Ensure compliance with contractual and licensing agreements. maintaining internal and external security and rick controls
  • Work with development team to understand pipeline of development and coordinate successful handover of production changes and enhancements

  What you’ll bring

  • Commitment to the safety of yourself and your team
  • Several years of experience with ServiceNow, preferably in a large organisation
  • Expertise in ITIL framework and IT Service Management, preferably to a manager’s level
  • Continuous Improvement methodologies
  • Managing integration between different tools/platforms
  • Process integration between different tools and partners

  The following skills would also be a compliment for the role:

  • Previous experience with planning and budget management
  • Team development and Coaching approaches
  • Demand / Capacity Management experience
  • Working with strategic partners both on and offshore

  What we offer

  Be recognised for your contribution and go home knowing you’ve helped the world progress.

  • A work environment where safety and mental health is always the number one priority.
  • Flexible work from home arrangements, we value work-life balance.
  • Competitive base salary plus annual incentive program.
  • Comprehensive medical benefits including fully subsidised private hospital insurance for employees and immediate family.
  • Attractive employee share scheme.
  • Brand new modern office building that is set up for you to do your best work and have a great time doing so, with breakout areas, little nooks, and quiet places to retreat.
  • Career development and education assistance to further your technical or leadership ambitions.
  • Leave for all of life’s reasons (vacation/annual, paid parental, sick leave).
  • Exclusive employee discounts (banking, accommodation, cars, retail and more).

  About Rio Tinto

  Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

  Where you will be working

  Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

  Every Voice Matters

  At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

  We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

• About the company

  Rio Tinto Group is an Anglo-Australian multinational and the world's second largest metals and mining corporation, behind BHP, producing iron ore, copper, diamonds, gold and uranium.

Notice