• Job Description

  Req#: 268121
  About TCS
  
  
  
  
  TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
  
  
  Skills Required:
  
  
  • Expertise working in Service Now Integrations like eBonding, Autocut etc.; Experience with APIs and data mapping rules
  • Good Knowledge in Service Now & CMDB Discovery
  • Good Communication and Writing Skill
  • Well-versed with documentation (MS office Suite)
  • Well-versed with Agile Methodology
  • ITSM (ITIL V4)
  
  
  Nice to have skills:
  
  
  • Understand of the change management process: ensure proper testing, sign-off, and communication
  • Enjoy working remotely and the communication it requires
  
  
  Roles & Responsibilities:
  
  
  • ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally
  • Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now
  • Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes
  • Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management
  • Assist with Implementing and facilitating change management within assigned projects
  • Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
  • Unit Testing business solutions based on business requirements
  • Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
  • Participate in Technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
  • Support the release manager for the execution of the master implementation plan per standard implementation methodologies
  • Provides cost effective and timely on-boarding for Clients/users to our ITSM systems
  • Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
  • Provides input on processes, procedures, or new approaches
  • Works across various developers to ensure the best solution is implemented and that timely implementation is achieved
  • Works across various testers to ensure all test cases are covered and quality delivery is achieved
  • Assist with Process definition and documentation.
  • Confer with clients/users to identify, analyze and document requirements
  • Analyze information business systems to identify OFI
  • Create Story and write detail acceptance criteria
  • Create data mapping documents for integrations and able to do status reporting
  • Provide advice on information systems strategy, policy, management, security and service delivery
  • Conduct business and technical studies to design, develop, integrate and implement information systems business solutions
  • Unit Testing and drive UAT
  
  
  Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
  
  
  
  
  Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a two-week period. We invite you to continue to apply for other opportunities that match your profile.
  
  
  
  

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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