• Job Description

  Req#: R2025-0654

  Learn what makes QTS a unique place to grow your career!

  Who W e A re :

  It's exciting , to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are among the most highly trusted in the industry, positioning us at the forefront of today’s dynamic digital evolution.

  As AI drives the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world’s economy for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates sophisticated data centers.

  QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven . Together, we do great things .

  Who You Are:

  The ServiceNow Business Process Owner is responsible for the understanding, optimization and standardization of existing and new processes within QTS’ ServiceNow platform. This role will collaborate, influence and partner with cross-functional teams at QTS to achieve improved and streamlined processes in ServiceNow and integrated applications. The ServiceNow Business Process Owner must be well-versed in ServiceNow capabilities and demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on removing friction in ServiceNow for end users while innovating and driving efficiencies.

  RESPONSIBILITIES, other duties may be assigned:

  • Work closely with stakeholders to understand their needs and translate them into effective ServiceNow solutions
  • Lead the design, implementation, and continuous improvement of business processes withing the ServiceNow platform
  • Review and understand existing modules in ServiceNow to evaluate and drive improvement and change to meet strategic objectives
  • Document and create stories to support process changes as part of the SDLC process on the Agile board
  • Partner with the ServiceNow BA(s) in grooming the backlog to ensure solutions align to team goals
  • Collaborate with ServiceNow Developers and Admins, as well as those of integrated applications and platforms
  • Monitor and analyze process performance, continuously identifying areas for improvement and implementing corrective actions
  • Partner with technical writers and our learning team to ensure that our end users have updated training to further empower effective use of ServiceNow
  • Create and maintain comprehensive documentation of processes, configurations and changes withing the ServiceNow platform

  BASIC QUALIFICATIONS:

  • Bachelor’s degree in Business Administration, Information Technology, or a related field
  • 5 years experience working with the ServiceNow platform as a Business Analyst, Process Owner or equivalent role
  • Strong understanding of ITIL principles and their application within ServiceNow
  • Experience with ServiceNow implementation methodologies and best practices
  • Proven ability to gather and document business requirements, develop process flows, and create functional specifications
  • Strong understanding of the ServiceNow Rest API and mapping fields to other APIs
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication, interpersonal, and presentation skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Experience with ITSM, ITOM, CSM, FSM, EAM, IRM, BCM, SIR, VIR, IPM

  PREFERRED QUALIFICATIONS:

  • ServiceNow certifications - Certified System Administrator
  • Experience with Agile methodologies.
  • Familiarity with scripting languages used in ServiceNow (e.g., JavaScript, GlideScript).
  • Experience with integrating ServiceNow with other enterprise systems.
  • Experience with Automated Testing Framework.

  KNOWLEDGE, SKILLS AND ABILITIES

  • Exhibit excellent interpersonal skills with all levels of the organization
  • Use organizational skills to determine prioritization and appropriate multitasking
  • Perform necessary and timely follow-up, escalating appropriately if necessary
  • Excellent writing skills for generating clear, concise release notes and documentation
  • Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
  • Ability to work independently, with supervision, on a project of varying complexity
  • Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.

  #LI-MW2

  We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

  The "Know Your Rights" Poster is included here:

  Know Your Rights (English)

  Know Your Rights (Spanish)

  The pay transparency policy is available here:

  Pay Transparency Nondiscrimination Poster-Formatted

  QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

• About the company

  QTS delivers secure, compliant data center infrastructure, robust connectivity, and real-time access to DCIM data through our API driven customer portal.

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