• Job Description

  Req#: 213496

  Location: UK - Mobile England | Job-ID: 213496 | Contract type: Standard | Business Unit: ServiceNow

  Life on the team

  As a Service Delivery Consultant, you’ll be engaged at customer level in delivering support for ServiceNow through all phases of its lifecycle.
  
  You’ll have the opportunity to work across all business sectors with an array of customers and Computacenter teams.
  
  Success is defined by the Service Delivery Consultant’s ability to work with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.
  
  You’ll be an integral part of the team, helping us move forward during a period of growth whilst assisting with defining new support offerings to take to market, and ensuring our current offerings remain relevant to our customer base.
  
  What you’ll do

  • Deliver and support high-quality ServiceNow solutions, offering expert guidance across the Now Platform.
  • Ensure adherence to coding and design standards, contribute to documentation, and support knowledge transfer.
  • Troubleshoot complex issues, manage escalations, and maintain strong communication with customers and internal teams.
  • Mentor colleagues in areas of expertise and contribute to the development of internal standards and best practices.
  • Stay current with platform capabilities to advise customers on roadmap alignment and feature adoption.
  • Identify opportunities for service improvement and potential upsell based on customer needs.
  • Participate in peer reviews, customer meetings, and the transition of implementations into business-as-usual support.
  • Continuously develop your technical skills through training, certifications, and collaboration with the wider team.

  What you’ll need

  Essential:

  • Eligibility for UK Security Clearance (SC) is essential.
  • 3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance.
  • Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Solid understanding of the ServiceNow platform, with hands-on experience in troubleshooting and minor development.
  • A customer-first mindset, with a proactive approach to problem-solving and service delivery.
  • ServiceNow System Administrator certification (minimum), with at least one Certified Implementation Specialist (CIS) certification preferred.
  • Experience with JavaScript and familiarity with web services (SOAP/REST) is desirable.
  • Organised, self-motivated, and capable of managing multiple priorities in a dynamic environment.

  Desirable:

  • Other relevant ServiceNow accreditations/micro certifications.
  • Proven experience of custom integration development.
  • Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role.
  • Bachelor’s degree in computer science or closely related discipline.
  • ITIL Certification.
  • Availability to manage customers outside of the UK & Ireland region.
  • Excellent communication skills to bridge the gap between technical and non-technical stakeholders.

  About us

  With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
  

• About the company

  Computacenter plc is a British multinational that provides computer services to public- and private-sector customers.

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