TISTA

ServiceNow Developer


PayCompetitive
LocationRemote
Employment typeOther

This job is now closed

  • Job Description

      Req#: 5250

      Overview

      Are you a ServiceNow Developer wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

      TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

      Responsibilities

      • Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing Agent Workspace/Chat and Virtual Agent in the ITSM module as well as CMS module
      • ServiceNow development and Administration
      • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
      • End-to-End Service Catalog development and complex workflows
      • Gather and translating business/technical requirements into technical design solutions
      • Develop intuitive solutions from complex business/technical requirements
      • Facilitate process re-engineering/re-design
      • Road mapping and formulating execution strategies
      • Developing and managing governance frameworks
      • Design remediation plans for technical implementations that don’t align with best practices Envisioning, proto-typing, presenting, and developing intuitive ServiceNow solutions that exceed customer needs/expectations
      • Build custom Service Catalog items, workflows, and orchestration with Flow Designer
      • Apply innovative technical solutions to business and the application processes
      • Define and documents procedures for processes and workflows
      • Work on multiple projects as a project team member, occasionally as a project leader
      • Responsible for troubleshooting problems as reported by users
      • Support Web access and electronic messaging services and maintains a secure system environment
      • Communicate effectively with management and other members of the project team
      • Additional duties as assigned and defined by management

      Qualifications

      • Demonstrate ServiceNow Depth of Knowledge across the platform
      • Strong familiarity with ITSM and implementation of ITIL standards within the ServiceNow Platform
      • Excellent customer service skills, including presentation, verbal and written communication skills
      • Experience of using business analysis tools/techniques to design and deliver business change
      • Ability to work independently toward delivery of goals as well as collaborate in team efforts
      • Proven experience as a ServiceNow Developer and software development experience and can demonstrate strong development skills
      • Experience in setting up and managing both out of the box and custom applications
      • Proven experience of ServiceNow system administration
      • Ability to demonstrate experience with determining the best possible solution
      • Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting
      • Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries
      • Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels
      • Certified ServiceNow Administrator preferred

      Education:

      • Bachelor’s degree in engineering, computer science, systems, business, or related scientific /technical discipline and 10 + years’ work experience
      • Eight (8) years of additional relevant experience may be substituted for education: (18 years total)

      Clearance:

      • The ability to pass a Tier 2/Modest Background Investigation

      Location:

      • Remote, USA
      • Monday - Friday (8:00 AM - 4:30 PM CST)

      Pay Range:

      • The pay for this position ranges from $42,730 to $90,500
      • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
      • Also, certain positions are eligible for additional forms of compensation, such as bonuses
      • TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/
  • About the company

      TISTA is a SDVOSB & 8(a) company based in Rockville MD that provides IT and professional services to Federal, State & Local, and Commercial Clients nationwide.